Night Auditor
Night Auditor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Guest Service: Provide exceptional customer service to guests during the night shift including check-ins check-outs and handling guest inquiries or concerns. Ensure guests have a smooth comfortable stay.
- Night Audit: Perform end-of-day accounting procedures including posting charges to guest accounts reconciling transactions and balancing daily revenue reports. Ensure all financial transactions are accurate and complete.
- Front Desk Operations: Handle guest reservations process payments and address any issues or special requests. Ensure all guest records are updated and maintained according to hotel standards.
- Guest Communications: Handle phone calls respond to email inquiries and assist with guest services as needed. Address any guest complaints or concerns and escalate to management when appropriate.
- Security and Safety: Monitor hotel security during the night shift ensuring the safety of guests employees and hotel property. Report any incidents or unusual activity to the appropriate personnel.
- Reports & Documentation: Prepare and submit various reports related to guest transactions occupancy and other night audit procedures. Ensure that all necessary paperwork is filed and organized for the morning shift.
- Team Collaboration: Work closely with the day staff to ensure a smooth transition and communicate any important updates or issues from the night shift.
- General Administrative Tasks: Perform general clerical duties such as filing organizing documents and assisting with any other administrative needs.
- Previous hotel front desk or night audit experience is preferred.
- Strong attention to detail and accuracy in handling financial transactions.
- Excellent communication and interpersonal skills with a customer service-oriented approach.
- Basic knowledge of accounting procedures and hotel management systems.
- Ability to work independently with minimal supervision and manage multiple tasks effectively.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Ability to work overnight shifts including weekends and holidays.
- Familiarity with Marriotts property management system (PMS) or similar software is a plus.
- Competitive pay
- Employee discounts
- Health and wellness benefits
- Opportunities for growth and development
Employment Type
Full Time
