Group Experience Coordinator
Group Experience Coordinator
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1 Vacancy
Job Description
MUSEUM MISSION
The Art Institute of Chicago shares its singular collections with our city and the world. We collect care for and interpret works of art across time cultures geographies and identities centering the vision of artists and makers. We recognize that all art is made in a particular context demanding continual dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive inclusive understanding of human creativity.
- Hiring Range
- Benefits
- PTO Overview
- Job Classification: Part-Time Hourly Staff
- Grade Level: 6
ABOUT THE POSITION
As part of the Operations and Volunteers team the Group Experience Coordinator works to enable the smooth and efficient operations of the Ryan Learning Center with a focus on executing the operational logistics around K-12 school groups and summer youth group visits to the museum. The Coordinator is responsible for the implementation of the daily plan for group entry working closely with staff and volunteers to ensure that students are warmly welcomed and that groups logistical needs are met during the course of their visit. They bring problem-solving skills detail-orientation and a talent for making all the pieces work together to a role that positions the Ryan Learning Center to be a welcoming and inclusive place for people of all abilities.
The Group Experience Coordinator collaborates with colleagues within the Ryan Learning Center as well as Facilities Security and Visitor Engagement teams to ensure seamless operations and service. This individual is the day-of point person for staff educators and volunteers supporting K-12 Student Experiences.
This position holds a 8:30-4:30 pm Monday Thursday and Friday work week and is fully onsite; remote or hybrid work is not possible. May occasionally be asked to shift weekly schedule. Performs other duties as assigned.
Please submit a cover letter and resume to be considered.
KEY RESPONSIBILITIES
Administrative coordination: Acts as floor captain for the RLC Student Entrance on Monday Thursday and Friday assisting Operations staff in the implementation of the daily plan-of-action for student group entry. This includes: maintaining active presence in the student entrance space throughout the day; serving as point of contact for visiting groups security staff and volunteers assigned to this area; welcoming and orienting large groups of students; capturing school data for reporting; coordinating volunteers and staff in the execution of the daily plan; ensuring studio and classroom spaces are clean organized and have the correct furniture layout for the days schedule; and completing end-of-day procedures once all groups have departed.
Internal and External Communications: Works with internal departments such as Facilities and Security to monitor the safety and cleanliness of spaces; provides support to Operations staff to ensure completion of work requests for space and equipment moves; provides communication support for teacher inquiries and group scheduling as needed.
Volunteer Coordination: With Operations colleagues serves as point of contact for volunteers when they are actively involved in greeting school groups; provides direction in the execution of the daily plan-of-action; contributes to training and coaching volunteers.
Supply and Space Coordination: Replenishes supplies for student group entrance including chaperone badges Family Passes and educator resources; coordinates poster fulfillment and assists with inventory and storage.
QUALIFICATIONS
High School Diploma or GED required. Bachelors degree strongly preferred.
Minimum 2 years of experience working with K-12 audience and/or visitor engagement in museums or informal education settings.
Excellent interpersonal verbal and written communication skills including ability to communicate with audiences of different backgrounds levels of knowledge and types of ability.
Spanish-language fluency is strongly preferred.
Strong verbal communication and writing skills; ability to adjust communication styles to accommodate audiences of diverse backgrounds and abilities
Experience in Customer Service and/or Office Reception
Strong organization time management and problem-solving skills; ability to respond to shifting priorities and support multiple aspects of operational sustainability
Proficiency in MSOffice Google suite using database systems familiarity with group reservation systems and managing data across multiple platforms.
Energy and enthusiasm for the mission of the museum and demonstrated commitment to advancing the goal of making the museum a more inclusive and pluralistic place
Willingness to work a variable schedule (when events require)
PHYSICAL REQUIREMENTS
Prolonged periods of active movement and interaction with people; must be able to actively move 75% of the time.
Use of office technology required; must be able to look at a screen and use basic office equipment frequently
Physical ability to lift carry or push 30lbs at a time with or without assistance.
ABOUT THE DEPARTMENT
The Patrick G. and Shirley W. Ryan Learning Center is a platform for culturally responsive experiences that bring young people and the adults around them into dynamic and inspiring encounters with art and creativity. The Ryan Learning Center team:
champions the role of art and culture in peoples lives
promotes access and equitable participation in art and the museum
fosters critical and creative thinking.
As a result youth teens families students and educators from various backgrounds and abilities engage with each other and with works of art from across time cultures geographies and identities activating the museum as a place for learning insight inspiration and community. These museum experiences enable young people and the adults around them to feel more connected and confident in their capacity to imagine create and make sense of art and their world.
OUR VALUES
All staff members are expected to embrace the museums commitment to creating an inclusive and equitable institution and to adhere to the museums shared values.
Our museum reflects and deepens our collective humanity; the arts are integral to an inspired and just society.
We respect and acknowledge each of our colleagues contributions and expertise across all roles within our organization.
We share in the responsibility to create an antiracist culture built on equity inclusion and justice for all acknowledging that these efforts are intersectional and ongoing.
We encourage and advance a culture of hospitality empathy and gratitude for each visitor supporter and member of our staff.
We embrace innovation and foster change with a progressive understanding ofand obligation to reconsiderour past.
We sustain an open and dynamic civic platform inviting and advancing the diverse perspectives of our city staff visitors and supporters.
ABOUT THE ORGANIZATION
The Art Institute of Chicago is an Equal Opportunity Employer that recruits hires and promotes qualified individuals without regard to race religion sex sexual orientation gender identity age national origin ancestry veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process please contact the Department of Human Resources at
UNION INFO
This position is part of a bargaining unit represented by AFSCME Council 31.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job- related instructions and to perform other job-related duties as requested subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
Required Experience:
IC
Employment Type
Full Time
