Designated Support Engineer
Designated Support Engineer
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Job Description
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Job Description:
Your next adventure at VMware by Broadcom is only a click away!
At VMware by Broadcom we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.
Job Description
Why will you enjoy this new opportunity
Are you passionate about learning new technology and solving complex problems for customers Do you like to work as part of a team Do you like to learn from others Do you like to share your knowledge if the answer to these questions is yes then VMware by Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology to become an expert in the IT take great pride in helping our engineers to develop themselves and become experts in their chosen fields.
What are the performance outcomes over the first 6-12 months you will work toward completing
As a Level3 Technical Support Engineer you will be learning VMware by Broadcom vSphere technologytohelp our customers troubleshoot understand and overcome challenges in their complex environments.
First step in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
Once achieved you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained.
You will engage regularly with VMware by Broadcom engineering team(s)tobring value to customers and to resolvepolitically and technically escalated issues.
As your skill set grows you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
Throughout this time and your career at VMware by Broadcom you will continue to develop through training learning tools research time and training days.
As you approach the12-monthperiod of your tenure opportunities may emerge whereby you can begin to share your knowledge and experience with newer members of your team.
What type of work will you be doing What assignments requirements or skills will you be performing on a regular basis
As a Level 3 Technical Support Engineer in VCF Divisionyou will be responsiblefor resolving customer technical strengths for this role would be motivated keen to learnstrong customer service and technical problem-solving skills someone who embraces challenges.
To be successful in this role you will:
Have 5 years of industry experience in the Virtualization domain.
Learn new communication and technological skills including but not limited to Technical Expertise Applied Logic as well as Time Queue and Customer management.
Resolve customer querieswhileproviding world class supportto our customers.
Troubleshoot research and resolve issues using labs logs bundles and knowledge basepeer to peer collaborationand other tools you will learn in this role.
Partner with Engineering Field Teams and Technical experts to resolveissues to make it easier for customers to use our technology.
Updating and creating knowledge articles for global circulation and use based on the issues you have resolved.
Work in an environment of trust on-goingdevelopmentand coaching where you areempowered to develop and achieve successsurroundedand supportedby ateamof highly skilled engineersand supported by a leadership teaminvolved inand committed toyour success.
What is the leadership like for this role What is the structure and culture of the team like
The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the companys values. Leadership is deeply invested in the teams careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
Leadership practices high ethical management and provides good work environment while being employee friendly
The core team comprises engineers at different levels (L1 L2 and L3) supporting VCF suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement
The role will require the candidate to work Mon-Fri and flexibility to work in any shift
.
Where is this role located
Fixed: this role is based out of VMware by Broadcoms Cork office.
VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware by Broadcom are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. VMware by Broadcom will not tolerate discrimination or harassment based on any of these characteristics. VMware by Broadcom encourages applicants of all ages. VMware by Broadcom will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA please be sure to fill out a home address as this will be used for future correspondence.
Employment Type
Full-Time
