Support Desk Technican
Support Desk Technican
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Job Description
Job Description
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to 30000pa
Overview
Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company thats shaking up their market.
If youre proactive tech-savvy and want to grow - this could be the role for you.
Youll be the go-to person for managing the Zendesk support desk owning tickets from start to finish. But this isnt just about fixing issues - its about spotting opportunities to improve tweaking processes and configuring systems to stop problems before they even happen.
Day-to-Day
- Managing support tickets to ensure timely responses and resolutions.
- Being the first point of contact for clients raising support requests.
- Resolve system configuration issues and escalate complex issues where necessary.
- Collaborate with other teams to feedback common issues that impact platform performance.
About You
- Previous experience in a technical support or helpdesk role
- Familiarity with ticketing tools (Zendesk desirable)
- Strong communicator with technical and non-technical users.
- Understanding of technical configuration
If this role is of interest then please get in touch with a CV or any questions you may have.
Employment Type
Full-Time
