Client Advocate
Client Advocate
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Job Description
Career Opportunity: Client Advocate with Consoliplex
Remote position in the Cleveland OH area
Are you passionate about helping clients navigate the complexities of employee health benefits Do you thrive on building relationships solving problems and making a real impact all while working remotely If youre a self-starter who is a detail-oriented professional with strong interpersonal skills with expertise in ERISA compliance and small group insurance this role is for you!
As theClient Advocate you will play an important role in supporting employers brokers and carriers while ensuring compliance and delivering exceptional customer service. This role includes customer support technical assistance compliance guidance continuation administration and leading ad-hoc projects. You will be the go-to resource for inquiries related to ERISA compliance COBRA Medicare SARs IRS 5500 and ACA reporting and other operational processes.
As the Client Advocate you will:
- Respond to support tickets via Zendesk contact brokers/employers as needed and ensure quality service interactions.
- Understand ERISA compliance requirements for MEWAs IRS 5500 reporting HIPAA guidelines and explain complex compliance information to stakeholders.
- Advise on COBRA and state continuation processes troubleshoot client issues and maintain strong relationships with vendors.
- Lead ad-hoc projects meet deadlines and ensure deliverables are met.
The ideal candidate will have:
- Bachelors degree or equivalent experience in employee benefits ERISA compliance or COBRA administration.
- 3 years of experience in a similar role preferred.
- Experience working with insurance carriers brokers and third-party vendors.
- Strong emotional intelligence maturity and self-awareness to handle sensitive client interactions.
- Ability to understand and explain complex insurance and compliance terminology(Medicare COBRA SARs IRS 5500 etc.).
- Excellent communication and writing skills.
- Proficiency with technology tools (Zendesk and CRM experience a plus).
- Self-motivation and willingness to learn.
- COBRA certification health and life license CEBS certification or other relevant healthcare/benefits certifications a plus.
Why Join Consoliplex
- Employer offered health dental and vision insurance.
- Competitive salary and opportunities for professional development and growth.
- Remote work with occasional on-site collaboration in Cleveland OH.
- A collaborative supportive mission-driven culture.
Consoliplex provides high quality health plan management services to chambers of commerce trade associations and other organizations that aggregate small businesses together for health benefit addition to providing high value administrative technology and advisory services to its customers Consoliplex coordinates the efforts of the various service providers also required to administer the health plan while holding them to the same standard of integrity that Consoliplex demands of itself.
To learn more about Consoliplex please visit our website and LinkedIn page:
to make an impact and grow your career with a company that values your expertise Apply online today!
Employer is EOE/M/F/D/V.
#ZR
Employment Type
Full Time
