Enterprise Payments Risk Manager- Talent & Educational Programming (Hybrid)

As a Risk Manager of the Payments Talent and Education Team you play a key role in driving strong business outcomes by leading critical and strategic initiatives within our team helping develop associates in new ways and close skill gaps across the this exciting role you will work closely with key stakeholders to deliver a scalable payments training infrastructure that supports both the immediate and future needs of associates in payments related roles. You will work with intelligent talented people who will challenge you to excel.

General Responsibilities

• Drive projects based on defined priorities; ensure scope of deliverables timelines are met; identify risks and issues and mitigate and/or escalate as needed

• Anticipates trends skill gaps and regulatory requirements and designs learning programs to meet them proactively

• Leverage problem solving skills to ensure risk areas and closure of skill gaps deliver on intent and maintain key documentation

• Partner with payments leads to provide strategic and tactical thought partnership to effectively drive designing and delivering targeted training

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business process

• Exhibit a proven track record of developing and implementing effective training programs that drive skill development and improve performance

• Known for building and delivering impactful training solutions that accelerate learning close skill gaps and enhance associates capability

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage inform and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills

The Candidate

• Consistently demonstrates ownership and motivated to go above and beyond role

• Confident communicator with the ability to influence at all levels

• Excellent analytical and critical thinking abilities

• Proven experience leading complex multi-phase learning programs across divisions

• Experience in leading training strategy during transformation

• Skilled in change management

• Solution - oriented mindset that fosters collaboration and alignment

• Consistently delivers practical high-impact solutions

Location: This role is hybrid where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma GED or equivalent certification

• At least 4 years of experience in the Banking Industry or Financial Industry

• At least 2 years of experience in Learning and Development

• At least 3 years of Coaching Mentoring or People Leadership experience

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelors Degree or military experience

• At least 4 years experience working in payments

• At least 3 years of risk management experience

• At least 2 years of process management experience

• At least 2 years of project management experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).