Service Delivery LOB Manager
Service Delivery LOB Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Service Delivery LOB Manager
Location: Arlington VA- Hybrid Work
Client: Federal
Clearance: Public Trust or Higher-level clearance
Certification: ITIL Desired
Job Description
The Service Delivery LOB Manager manages the delivery of ITIL (Tier 0-4 lifecycle support services) for 24/7 high-performing service desk with measurable improvements and KPIs.
The Service Delivery LOB Manager enhances client satisfaction through effective Business Relationship Management.
The Service Delivery LOB Manager coordinates Mission and Site Support Services delivering the highest level of operational services service management change control and continuous service improvement.
The Service Delivery LOB Manager provides reports to Government leadership team on the performance of Service Delivery customer complaints and suggestions on how to improve on service delivery.
The Service Delivery LOB Manager provides expertise in project planning task management and control; including the demonstrated use of project scheduling cost management change management and tracking tools.
The Service Delivery LOB Manager performs supervision and direction to ensure quality deliverables are created while managing costs scheduling and resources.
The Service Delivery LOB Manager collaborates with Senior Government Staff and performs work independently to ensure that project goals and objectives are met.
The Service Delivery LOB Manager has direct experience which demonstrates interpersonal and business communication skills.
Experience with IT Enterprise Service Delivery Management ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) frameworks valid within 2 years of a candidate being on-board in the position.
It is required that the Service Delivery LOB Manager has the following qualifications:
Possess a bachelors degree in IT Computer Science Information Systems Management or a related field at time of proposal submission.
In lieu of a bachelors degree possess a minimum of eight (8) years of recent experience providing service delivery support similar to the work described PWS and compliance with industry best practices.
It is desired that the Service Delivery LOB Manager has the following qualifications:
Possess a current ITIL Certification.
Experience with IT Enterprise Service Delivery Management ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) frameworks valid within 2 years of a candidate being on-board in the position.
Required Experience:
Manager
Employment Type
Full-Time
