Customer Implementation Manager
Customer Implementation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose of the Role
Lead and manage medium-to-high complexity customer implementations with moderate geographic scope and significant business impact. Ensure a seamless transition from sales to operations meeting customer expectations and delivering operational readiness. This role also supports existing account reviews to identify improvement and optimization opportunities.
Key Responsibilities
Project Management
Lead end-to-end implementation planning across functions: Operations IT HR and Finance.
Define and track project milestones go/no-go gates and readiness criteria.
Maintain clear communication with stakeholders on project status and issues.
Manage risks and proactively resolve roadblocks.
Oversee delivery from all contributors including internal teams and suppliers.
Define success criteria and ensure smooth project closure.
Client Engagement
Act as the primary contact for the customer during onboarding.
Build strong relationships with key regional and global client stakeholders.
Ensure alignment between the sold solution and whats implemented.
Host regular client meetings to review progress and discuss improvements.
Operational Readiness
Support solution design and help resolve operational challenges.
Ensure infrastructure is in place including:
Staff recruitment and training
SOPs/IOPs and process documentation
IT & EDI setup
Client/vendor onboarding and training
KPI and performance management setup
Drive operational compliance across locations.
Ensure high-quality service delivery from Day 1.
Commercial Support
Partner with sales teams during pre-sales to showcase implementation capabilities.
Provide tailored implementation plans for new business opportunities.
Required Experience & Skills
in logistics freight forwarding or international supply chain.
Strong project management experience; PMP or similar preferred.
Experience working with strategic clients and new supply chain solutions.
Proficient in MS Project Excel PowerPoint.
Knowledge of IT/EDI integrations.
Excellent interpersonal communication and stakeholder management skills.
Proven ability to meet deadlines and manage cross-functional teams.
Operational background across ocean air customs and inland transport.
Strong problem-solving and customer service orientation.
Self-starter with drive initiative and attention to detail.
This role allows the selected candidate to work from home 2 days per week as part of our flexible work policy.
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
And more!
Pay Range: $100000 - $120000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
