Workforce Management, Planning and Engagement Senior Consultant
Workforce Management, Planning and Engagement Senior Consultant
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1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The purpose of this individual contributor role is to act in a Strategy Implementation and Execution capacity for planning organizing and overseeing the execution of ETs Learning Strategies. This role works cross-functionally with internal stakeholders including across TEMPO (Technology Execution Management and Performance Office) and the business office workforce management functions utilizing strong risk management and problem-solving skills. Supports development of workforce labor plans engagement roadmaps workforce metrics and reporting insights for ET and works closely with key stakeholders to advance ET workforce management tools and dashboards.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Mature and lead the continued buildout of ET Learning Strategies to include ET Technology Academy through partnership with WME leadership ET Business Office Management Organizations and other stakeholders across the Enterprise.
2. Partner with Senior Manager/Manager of Workforce Management Planning & Engagement and across workforce verticals to help execute ET workforce strategy for and/or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.
3. Support ET workforce talent and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk sustainability and financial targets to optimize ETs workforce (including FTE CW onshore and offshore) in partnership with ET Cost & Supplier Management.
4. Partner across TEMPO/ BMOs and with HR to influence and leverage enterprise-wide human capital programs customizing for ET-specific business needs where required to support ETs strategic plan.
5. Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ETs workforce talent and engagement programs to ensure workplace requirements support staffing needs.
6. Explore recommend and implement opportunities for continuous business process improvement across workforce management planning and engagement both within TEMPO and ET BMOs with a one team mindset.
7. Communicate ongoing work short-term outcomes and long-term impacts with ET leaders across TEMPO and ET BMOs and with HR partners at a regular cadence to support ETs strategic plan in partnership with ET OCM support.
8. Proactively partner to identify and mitigate risks associated with ETs workforce.
9. Fully participate Workforce Management Planning & Engagement operating model and potentially lead projects including technology process efficiency and departmental initiatives.
QUALIFICATIONS
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Required Qualifications:
1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
2. Four years of experience as a business analyst or related role/experience with experience in one or more of the following areas: Project Management Business Process Management Relationship Management Business Operations Quality
3. Management Experience planning facilitating eliciting documenting and managing business functional and technical requirements
4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
5. Ability to interact with management business staff ADS and DTS personnel in order to gather compile and exchange information on work requests/project requirements and negotiate disputes effectively
6. Strong presentation verbal and written skills
7. Ability to manage multiple concurrent projects activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels and resolve conflicts
9. Exceptional communication teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
13. Understand core systems applications and technical platforms
Preferred Qualifications:
1. Project management experience supporting a large enterprise IT workforce management planning organization within a financial or banking institution.
2. Experience or exposure utilizing SharePoint Cornerstone Pluralsight.
3. Experience building and driving learning programs inclusive of curriculum design.
5. Familiarity with product management theories and its application within large-complex environments.
6. Experience running reports maintaining documentation and presenting to all levels within an organization.
7. Ability to provide direction and mentor less experienced teammates.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Senior IC
Employment Type
Full-Time
