Account Manager
Account Manager
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Job Description
Patsnap is a global series E unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster better and cheaper. More than 12000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
Role Summary:
We are looking for an Account Manager to join the Patsnap team where you will play a critical role in managing and expanding relationships within your assigned book of business. Your focus will be on driving customer success by ensuring that clients realize maximum value from Patsnaps offerings.
In this role you will be responsible for achieving quarterly net renewal and expansion targets while also building long-term trusted partnerships with clients. Your ability to negotiate renewal contracts identify and close expansion opportunities and communicate effectively will be essential to your success in this dynamic and client-facing position.
This is a hybrid position in our London UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
What Youll be Doing:
- Be the key point of contact for all customer account management matters for a book of business consisting of our customers.
- Work towards quarterly net renewal and expansion targets.
- Build and maintain strong long-lasting client relationships ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
- Negotiate contracts and close agreements to maximize retention and expansion.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with the sales team to identify and grow opportunities within territory.
About You:
- You show the potential to articulate solutions and deliver business cases that resonate with our customers.
- You have some experience using account planning frameworks to prioritize key tasks and activities within your book of business with a focus on value-based outcomes.
- You have strong listening negotiation and presentation abilities.
- You are highlycustomer centric andare driven by having a positive impact onPatsnapscustomers.
- You are highly presentable and relish the opportunity to deal with all manner of clients in environments that others would consider challenging.
- Track record of performance against a renewal-based and expansion-based targets.
- You have commercial experience across multiple industries and geographies.
What Youll Love:
- Five weeks annual leave and bank holidays
- Additional vacation days based on years of service
- Company-paid community volunteering days
- Paid parental leave
- Private healthcare
- Eyecare voucher scheme
- Private pension
- Cycle to work scheme
- Life Assurance
- Payroll giving
- Hybrid work environment with WFH stipend
- Perkbox benefit scheme
Our Values:
- Integrity: We hold each other accountable for our actions
- Leadership: We lead by example and inspire each other to reach for new heights
- Openness: We are open and honest and share our ideas with care and consideration
- Growth: We are lifelong learners who aspire to improve each day
- Innovation: We seek out new ways to solve problems
- Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race religion national origin citizenship sex gender identity or expression sexual orientation pregnancy age or marital veteran/military or disability status or any other protected status in accordance with federal provincial/state or local laws.
Even if you dont meet 100% of the above qualifications we encourage you to apply and tell us why youd be a great fit for this role! If you require any accommodations during the interview process please email us at so we can best support you.
Required Experience:
Manager
Employment Type
Full-Time
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