Test-Imp Senior Program Manager
Test-Imp Senior Program Manager
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Job Description
Overview
Senior Program Manager
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.
Summary
The Senior Program Manager is responsible for leading and establishing a strategic working relationship with internal stakeholders and client partners in the assigned business vertical(s) infusing industry expertise and guidance into daily operations ultimately driving profitable financial outcomes for the business. Responsible for providing consultative advice to clients based on internal trends and external market forces and partnering with internal stakeholders to implement strategic plans to proactively enhance ability to meet the needs of existing and new business partners.
Responsibilities
Essential Job Functions:
Directly manage multiple Program Managers overseeing multiple programs
Partner with Program Managers to identify opportunities for program improvement and implement strategies to drive operational effectiveness based on best practices and industry expertise
Prepare content for and lead meetings with client partners and their customers on business trends and joint business planning for upcoming quarters/years
Travel to industry events and client meetings to present to senior leadership
Provide industry insights to executive leadership along with recommendations on how to evolve the business model and value proposition
Manage client commitments and expectations
Coach and develop Program Managers to drive performance with their teams and exceed program goals and objectives
Plan and direct the programs activities to achieve financial and performance targets mutually established by MarketSource and the client
Monitor program objectives and provide critical performance feedback to the client and leadership
Provide analysis for ad-hoc executive management reporting
Perform regular financial and program reviews with clients management staff and MarketSource
Qualifications
Required Knowledge Skills and Abilities:
Expertise in the applicable industry as assigned with the ability to translate that expertise into actionable next steps for the business
Proven experience developing implementing and managing high performance programs with aggressive goals and delivering successful results
High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities responsibilities and business needs
Strong business acumen
Ability to build strong partnerships with internal employees as well as external stakeholders
Proven ability to analyze and improve work processes for efficiency
Demonstrated leadership motivational and influencing skills
Excellent written oral and presentation skills
Ability to present to senior leaders and executives as well as small and large groups
Ability to maintain professional demeanor; demonstrate integrity and confidentiality
Education
Bachelors degree from an accredited college or university with major course work in business administration communication or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum ten years experience required in the applicable industry in a sales management and/or marketing role required
Minimum of three years management experience required
Experience in a call center contact center or business process outsourcing organization is preferred
Other
Intermediate knowledge of MS Word Excel and PowerPoint required
Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email .
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:
- Medical dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.
Required Experience:
Manager
Employment Type
Full-Time
