Customer Onboarding Coordinator
Customer Onboarding Coordinator
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 80000 - 90000
Vacancy
1 Vacancy
Posted on :
31-08-2025
Job Description
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Job Summary:
This person is responsible for overseeing managing and monitoring various aspects of the customer pathway from post-sale through implementation and after launch of the Filevine product. This role ensures customers are correctly aligned with expectations are implemented properly and receive high-quality support throughout their journey. The position involves close collaboration with customers partners and internal teams to ensure seamless communication alignment and successful adoption of Filevine.
Responsibilities
- Validate certified implementation partners statements of work and ensure customers are assigned to an appropriate partner.
- Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers.
- Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned.
- Check in with customers during the implementation process to address questions and maintain satisfaction.
- Maintain relationships and lead communication channels between customers partners and internal teams during escalations.
- Monitor progress to ensure implementation issues and roadblocks are resolved effectively.
- Ensure partner and customer expectations are aligned throughout the process.
- Validate customers have been launched successfully with the product.
- Monitor customer usage and flag at-risk customers for intervention.
- Collect satisfaction scores and identify successful customer stories showcasing Filevines value.
Qualifications
- 6 years of experience in customer success account management or implementation coordination roles ideally in SaaS or technology solutions.
- Experience working post-sale with cross-functional teams (sales customer success and implementation partners).
- Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance.
- Proficiency in data tracking reporting and analysis to monitor partner and customer progress.
- Strong organizational and time management skills to handle multiple customers and partners simultaneously.
- Legal experience is a plus!
$80000 - $90000 a year
Compensation Information: $. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.
Compensation Information: $. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us at
Cool Company Benefits:
- A dynamic rapidly growing company focused on helping organizations thrive
- Medical Dental & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Chicago (1 S Wacker Dr)
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Required Experience:
IC
Employment Type
Full-Time
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