Parts Technical Specialist
Parts Technical Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We offer:
What you will do in this role:
Respond via telephone and written communications with urgency courtesy and professionalism to customer requests for service parts technical assistance
Utilize computer databases and paper manuals to correctly identify required parts and supply part numbers drawings and/or bills of material to dealer personnel
Provide on-going informal training to dealer personnel on how to use/interpret technical information and systems
Effectively communicate with internal counterparts regarding truck service requirements parts availability etc.
Other duties as assigned to support customer service efforts. Examples may include developing recommended spare parts lists for new product introductions assisting with developing and presenting training materials assisting in the development of various product marketing campaigns initiating outgoing telephone calls to dealers to improve communication etc.
Tasks and Qualifications:
What We are Looking For:
- 3 years experience in parts support in material handling equipment or related industry
- Associates degree strongly preferred (suggested coursework includes customer service engineering technology industrial technology etc.)
- Excellent customer service communication skills (oral and written telephone/email/in person)
- Ability to read technical parts and service manuals particularly for Linde STILL and Baoli equipment
- Ability to effectively communicate technical information via telephone email and internet tools
- Demonstrated computer skills including use of email & Microsoft Office (Excel Word & PowerPoint)
- Experience using an ERP system (SAP and Salesforce preferred)
- Second language Spanish a plus
#In-post
Required Experience:
Unclear Seniority
Employment Type
Full-Time
