Food and Beverage Sales Administrator
Food and Beverage Sales Administrator
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
Conrad London St James is one of Hiltons three global luxury brands and reflects the bold inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Annual Salary of 28500
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
- Restaurants reservations incentives scheme in place
The hotel located in the heart of Westminster as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts with the standards and luxury service Conrad is famous for.
- The Blue Boar Pub opened May 2021 which is a contemporary take on a British pub
- The Hedgerow the hotels first cocktail bar which takes inspiration from the beauty of the traditional British countryside
- The Pem a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard for afternoon teas and lighter meals
- The Executive Lounge an exclusive space dedicated to our most valued guests providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces perfectly designed to host a wide range of gatherings and events each space offers the same commitment to quality luxury and service excellence that define Conrad London St. James.
Role Overview
As the F&B Sales Administrator you will be the central point of contact for restaurant reservations across our signature venuesThe Pem Restaurant Blue Boar Pub The Orchard Room & The Hedgerow Cocktail Barand for select private dining and group bookings. Your role blends administrative excellence with warm attentive service ensuring every enquiry is handled with precision and every guest feels welcomed from the very first interaction.
Key Responsibilities
- Manage all individual and group restaurant bookings ensuring accurate details billing and guest preferences are recorded.
- Respond to phone and email enquiries promptly and professionally maintaining brand tone and attention to detail.
- Maintain expert knowledge of our venues menus seasonal offerings and local area to confidently guide guest decisions.
- Apply reservation policies including guarantees cancellation terms and no-show charges appropriately.
- Conduct quality checks to ensure all bookings meet brand standards and guest expectations.
- Coordinate small-scale events such as private lunches dinners afternoon teas and celebrations across our venue.
- Collaborate with Food & Beverage and Front Office teams to ensure smooth handover of Banquet Event Orders and accurate billing in line with credit policies.
- Conduct show rounds pre-con meetings and post-event follow-ups when required.
- Proactively identify upselling opportunities to enhance guest experience and drive incremental revenue.
- Build lasting relationships with guests through warm attentive service that encourages repeat visits.
What Youll Bring
- A passion for hospitality and delivering exceptional guest service.
- A professional and engaging communication style especially over the phone and email.
- Strong administrative and organizational skills with a high level of accuracy.
- Strong proficiency in email handling and inbox management ensuring timely clear and well-organized correspondence.
- Intermediate proficiency in reservation systems and Microsoft Office.
- Preferred Experience & Qualifications:
- Prior experience in a food & beverage or commercial reservations role.
- Tertiary qualifications or equivalent professional training.
Travel:
St James Park Tube Station District & Circle Line across the road - Westminster Tube Station Jubilee Line (4 Mins Walk)
- Victoria Station(8 Mins Walk)
- Waterloo Station(10 Mins Walk)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
