Lost and Found Representative

Looking to make a difference in the lives of pets and people With an almost year-round beautiful blue sky and a scenic mountain backdrop HSPPR is a nonprofit animal shelter serving El Paso Pueblo and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200 employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

The Lost and Found Representative plays a key role in reuniting pets with their families and reducing unnecessary shelter intake. This position provides compassionate professional and efficient customer service to community members by assisting with lost pet reports found animal intake and reunification efforts. Responsibilities include locating and contacting owners of lost pets conducting microchip and licensing searches utilizing social media and other outreach tools and ensuring timely communication and reunification with pet owners. This role requires strong problem-solving skills attention to detail and a commitment to compassionate care for both animals and people in alignment with HSPPRs mission values and goals.

Key Duties and Responsibilities

Lost and Found/Reunification

• Serve as the primary contact for lost and found cases; trace animal identifiers (microchips tags licenses etc.) maintain reports and contact owners promptly to reunite pets with their families.
• Notify owners of impoundment explain requirements and fees and guide them through reclaim or shelter processes. Ensure all return-to-owner options are pursued and documented.
• Provide compassionate professional customer service to patrons in various emotional states; answer questions resolve concerns and connect the public with resources or referrals.
• Educate community members on shelter processes pet care resources and animal welfare issues.
• Acts as a liaison with community partners regarding animal receiving and disposition.
• Maintain accurate records of animal intakes lost and found reports customer interactions and financial transactions.
• Support Admissions operations as needed including intake services processing fees and handling donations.

Relationships

• Collaborates with Admissions Representatives Animal Law Enforcement Veterinary Services and leadership teams on complex ownership disputes medical return-to-owner cases and advanced medical needs.
• Builds and maintains positive working relationships with peers and volunteers.
• Supports staff and volunteers by fostering teamwork recognizing contributions and ensuring quality service to clients community members and colleagues.

Communication

• Communicates issues and concerns to the Admissions Manager.
• Communicates effectively with staff and volunteers so pertinent parties are informed of issues/information.
• Documents staff and volunteer complaints. Handles complaints and/or concerns with professionalism and good judgment. Involves Admissions Manager as necessary.
• Communicates with and provides regular feedback and/or coaching to volunteers in a professional and timely manner.
• Informs Admissions Manager of developments that may affect HSPPR or the department including department progress media exposure public image client concerns and personnel issues.

Fiscal Responsibility

• Properly maintains equipment used.
• Restocks all supply items daily. Reports needs for ordering maintenance and inventory of supplies and equipment.
• Plans and organizes in anticipation of future needs.

Other

• Commitment to the mission values goals and success of HSPPR.
• Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
• Performs all other duties as assigned.

Supervisory Duties

None

Physical Demands

• Regularly sits at a computer workstation often in a shared office environment.
• Frequently required to stand walk talk hear and reach with hands and arms; may be on feet for extended periods.
• Regularly lifts and/or moves 25 pounds and occasionally lifts and/or moves 40 pounds of moving weight.
• Occasionally required to climb balance stoop kneel crouch crawl and detect odors.
• Must be able to use both hands and arms to grip pull and push when utilizing safety equipment (e.g. catch poles snappy snares leashes ropes muzzles).
• Consistently exposed to animals of various sizes temperaments and behaviors including aggressive animals.
• Regular exposure to animal allergens zoonotic diseases and noise in the workplace.
• Specific vision requirements include close distance color peripheral vision and depth perception.
• Potential exposure to hazardous weather conditions cleaning agents and other caustic or toxic substances.

Schedule Requirements

• Tuesday - Saturday. Schedule will include regular weekend work and may include early mornings evenings and holidays as needed.
• Fully on-site.

Education/Experience Necessary

• Minimum of one (1) year of paid or unpaid experience working with animals in a kennel shelter doggie daycare grooming facility pet store farm veterinary hospital or equivalent environment.
• Advanced training and/or instruction in customer service preferred.
• Knowledge of animal breeds nutrition general care and behavior; professional animal handling experience and familiarity with Chameleon software are a plus.
• Experience in conflict de-escalation required.
• Strong verbal and written communication skills essential.
• Ability to read write interpret communicate problem-solve and perform basic math at a level consistent with a high school diploma or equivalent.

**Application Deadline: Sunday August 31 2025 or until position is filled.**

Benefits include:

Health Insurance 401K with employer matching up to 4% of salary Dental and vision* Insurances Supplemental Group Insurance* Short and long term disability Insurance Paid time off Holidays Direct Deposit Personal Pet Perks

(*) Employee pays the full premium

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program go to

The core values of the staff unite us and guide us to provide the best service to the animals in our care our organization and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission always doing what is best for the animals and people of our community and by standing united in our decisions.
• Excellence: We are passionate about our mission and strive for excellence through continual learning innovation and the development of our board staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation verification of citizenship/immigration status and a motor vehicle record. By applying for this position you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.