Regional Head of Product Management

About MaerskMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

Position Summary

Actively drive customer retention foster strategic network collaboration optimize P&L performance and continuously enhance product capabilities to meet customer demands and maintain a competitive edge.

Key Experience:

• 15 years of total experience with minimum 10 years in SCM or global account management.
• Proven experience in managing global accounts including contract renewals and complex negotiations.
• Strong understanding of SCM products especially Origin Consolidation CFS operations and freight forwarding.
• Demonstrated experience in P&L ownership budgeting and performance tracking.
• Familiarity with retail and lifestyle industries which represent the core customer base for this role.
• Strong internal or external stakeholder management experience including collaboration with Sales CX and regional teams.
• Ability to analyze and interpret commercial and financial data to drive decisions.
• Excellent communication and leadership skills.

Key Responsibilities

Develop and execute a regional plan for retention and growth of strategic customers in IMEA

• Take full ownership of the IMEA Renewals Playbook. Ensure alignment with key stakeholdersincluding other regions CEN and relevant Area MDsthrough monthly (and ad hoc as required) syncs to stay ahead of strategic customer renewals
• Develop and execute a clear plan to accelerate the growth of Lead Logistics across countries in the region with a focus on expanding Network-Controlled accounts
• Strengthen collaboration with the global networkincluding Global Product teams Global Key Client Directors (KCDs) and Customer Program Directors (CPDs)to ensure alignment and knowledge sharing.
• Partner with Customer Program Managers (CPMs) and CPDs to provide direction and support high-impact projects that deliver value to both customers and Maersk.
• Support Product Growth Managers and Sales on strategic locally controlled opportunities by providing guidance and expertise as needed

Driving Pl. Hygiene and Increased Profitability

• Optimize our existing customer base at the time of our contract renewals or through operational continuous improvement with our CX Management community
• Govern the PnL across Non-Controlled customers. Drive PnL performance for these customers by actively collaborating with CX CPMs P&E FinOps teams
• Own the SCM Charge Catalogue (SCC) for IMEA along with the LLP Community in the global regional and area teams
• Take lead in coordinating process and tools related to MPR and ROFO cycle.

In the driving seat for Standardization across areas

• Building and monitoring the standardization roadmap to ensure we are operating business processes in the same way in different locations specifically - but not limited to CFS management and dashboard design.
• Co-drive the CFS play (# of sites locations sizes costs) across IMEA in collaboration with MCL & other area stakeholders as needed

Accountable for

• IMEA Renewals Playbook: Retention and profitable growth of strategic LLP customers executed in the region
• SCM Charge Catalogue and PnL management
• Build and continuously develop a team of high performing Product Managers

Consulted about

• Customers profitability
• Selling MbM solutions
• SCP roadmap & migrations (in liaison with the CEN BPO)
• LLP Value Proposition
• Team Engagement & Development

Key metrics

• Shared
  • Regional LLP growth
  • CFS Optimization & modernization
• Individual
  • SSS Retention rate > 95%
  • Regional LLP Profitability (EBIT)
  • N3M forecast accuracy
  • Standardization across Areas

Critical competencies

• Strategic acumen
• Well developed stakeholder management negotiation and influencing skills.
• Extensive Supply Chain and logistics network knowledge
• Digital / IT understanding
• Expertise within Retail & Lifestyle
• Strong understanding of commercial solution sales process.

Key interdependencies

Internal stakeholders

• Global MbM Product Community
• ALT and Area Product Owners
• Regional LLP Perform Partner
• Regional and Area FBPs
• KCDs and CPDs
• Area CX and CPM
• Regional Commercial Excellence team
• Global Vertical Leads
• Platform & Technology Engineers

External stakeholders:

• Customers

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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