Junior Technical Account Manager

You may be thinking -- What is a Junior Technical Account Manager at Red Hat

The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hats products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures applies basic troubleshooting customer interaction skills and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

In other words a Junior Technical Account Manager at Red Hat can be you

Do you thrive on solving complex problems and explaining technical concepts in an engaging way If so this is your chance to launch your career at the cutting edge of enterprise open source!

What you will do:

During your first year as a Junior Technical Account Manager youll participate in the FASTER Program Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym) a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge customer engagement skills and industry insights needed to excel. Youll gain hands-on experience with Red Hats diverse portfolio learn from seasoned experts and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience you will:

• Discover all about Red Hat and how we support our customers in addressing their technical developmental and strategic business challenges with our comprehensive portfolio and services

• Build a strong support network of your Peers Manager Mentor and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud Automation and AI solutions by completing training programs and attaining industry-recognized certifications

• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.

• Focus on your personal and professional development as you grow your career at Red Hat.

• Support the Sales organizations goals to deliver customer business value building enterprise IT solutions based on Red Hat platforms that create a trusted consistent and comprehensive foundation for any enterprise.

As a Junior Technical Account Manager you will also:

• Respond to customer inquiries and requests following established procedures

• Document customer interactions and track issue resolution progress in designated systems

• Escalate complex technical issues to senior team members for guidance and resolution

• Participate in internal training programs to develop product knowledge and technical skills

• Perform customer onboarding and account maintenance tasks with the assistance of senior team members

• Proactively identify and document known solutions for common technical challenges

• Contribute to the creation and maintenance of knowledge base articles and support documentation

What you will bring

• Passion and curiosity for open source technology desire to build a career within the Tech industry and expertise in emerging technologies

• Strong technical skills in computer science IT AI or related fields gained through university programs upskilling boot camps certificate programs or military experience

• Demonstrated experience applying technical troubleshooting documentation analytical and problem-solving skills with an attentive eye for detail in an enterprise IT-related project showcasing the ability to diagnose and resolve complex issues

• Understand fundamental concepts of network communication and configuration

• Motivation to engage in self-directed learning on new technologies

• Demonstrated customer service skills and desire to be customer-focused understanding customer needs and helping them achieve their goals

• Effective communication (written and verbal) active listening and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Some exposure to scripting languages (e.g. Python Bash) or programming languages (e.g. Java Go) is a plus

• Full professional proficiency in written and spoken English

Why Red Hat

• Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program which provides you with dedicated mentorship hands-on labs certifications and exposure to a wide range of technologies.

• Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.

• Open Culture: Work in a collaborative environment where your ideas are valued and respected.

Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.