Customer Experience Manager
Customer Experience Manager
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Job Description
- Competitive pay based on experience.
- Paid training.
- Paid holidays.
- Profit sharing bonus.
- Sales commission.
- Birthday off and paid.
- Family discounts.
- Fun work that makes a difference in your community!
Are you looking for work that brings you real fulfillment satisfaction and purpose Do you want to put your time into work that lets you use your natural talents unlock your true potential and inspire future generations! Keep reading as we have an opportunity for you!
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers questions about their account their childs progress or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Taking inbound calls from prospective student families.
- Assisting existing student families with customer experience needs.
- Available to work a combination of weekdays (9:30am - 1:30pm) evenings (3pm-7pm) and weekends (8am-1pm).
- Excellent interpersonal communication and organizational skills.
- Responsible and professional demeanor.
- 1 years of customer service experience.
- Experience working with children and their guardians.
- Lifeguarding/First Aid/CPR/AED Certification(s) may be obtained during training.
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a child-focused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Required Experience:
Manager
Employment Type
Part-Time
