PLM Support & Deployment Analyst (Canada)

Laval - Canada

Hourly Salary: $ 50 - 60

Posted on: 31-08-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

Job description:

Location: Laval QC - Hybrid

Contract Duration: 12 months with a possibility of extension

Pay:CA$50.00-CA$60.00 per hour

Job Title: PLM Systems Support & Deployment Analyst

Position Overview

The PLM Systems Support & Deployment Analyst is a key role designed to bridge the gap between technical teams and frontline support. By proactively addressing recurring issues leading structured testing and delivering effective training this role reduces helpdesk ticket volume and ensures smoother tool deployments. The Analyst will strengthen the feedback loop between users support and developersresulting in more efficient processes improved system usability and higher user satisfaction.

Why This Role Matters

Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
Validates that system changes align with business rules and processes before release.
Improves training and documentation consistency to support user adoption of new features.
Identifies root causes of recurring issues and feeds insights back to development.
Reduces helpdesk tickets by addressing issues through proactive training and process updates.
Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
Ensures higher test coverage with repeatable well-defined test cases.
Strengthens collaboration between users support and developers to deliver user-driven enhancements.

Key Responsibilities

Test Planning & Execution

Develop coordinate and maintain test plans and test cases for PLM tools.
Lead regression and UAT testing during upgrades and new tool implementations.
Document and track test results defects and resolutions.

Tool Deployment & Release Support

Plan and execute deployments including pre- and post-deployment validation.
Support configuration and access validation for staging and production environments.

Application Packaging & Deployment

Design develop and test application packages (MSI PowerShell VBScript Batch) using tools like ManageEngine or Microsoft Package Builder.
Develop and maintain scripts for installation uninstallation and automation tasks.
Plan and execute deployments across desktops laptops and virtual environments.

Training & User Support

Coordinate and deliver end-user training sessions and onboarding.
Maintain and digitalize training content for eLearning platforms.
Act as liaison between PLM process teams and Level 1/2 support identifying recurring issues and training needs.

Administrative & Process Support

Track and report on testing and training effectiveness to drive process improvements.
Collaborate with helpdesk teams to analyze recurring issues and implement preventative measures.

Qualifications

Education

Bachelors degree in IT Computer Science Industrial Engineering or a related field.
Equivalent experience in PLM systems support testing or deployment will be considered.

Experience

35 years of experience with PLM systems (e.g. Teamcenter).
Background in software deployment application packaging or PLM tool administration.
Proven expertise in test planning UAT and defect management.
Familiarity with configuration/document management workflows in aerospace automotive or other regulated industries (preferred).
Experience with eLearning platforms.
Knowledge of Agile/Scrum methodologies.
Exposure to ITIL/service management practices.

Required Experience:

Job DescriptionJob description:Location: Laval QC - HybridContract Duration: 12 months with a possibility of extensionPay:CA$50.00-CA$60.00 per hourJob Title: PLM Systems Support & Deployment AnalystPosition OverviewThe PLM Systems Support & Deployment Analyst is a key role designed to bridge the ga...

Job Description

Job description:

Location: Laval QC - Hybrid

Contract Duration: 12 months with a possibility of extension

Pay:CA$50.00-CA$60.00 per hour

Job Title: PLM Systems Support & Deployment Analyst

Position Overview

Why This Role Matters

Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
Validates that system changes align with business rules and processes before release.
Improves training and documentation consistency to support user adoption of new features.
Identifies root causes of recurring issues and feeds insights back to development.
Reduces helpdesk tickets by addressing issues through proactive training and process updates.
Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
Ensures higher test coverage with repeatable well-defined test cases.
Strengthens collaboration between users support and developers to deliver user-driven enhancements.

Key Responsibilities

Test Planning & Execution

Develop coordinate and maintain test plans and test cases for PLM tools.
Lead regression and UAT testing during upgrades and new tool implementations.
Document and track test results defects and resolutions.

Tool Deployment & Release Support

Plan and execute deployments including pre- and post-deployment validation.
Support configuration and access validation for staging and production environments.

Application Packaging & Deployment

Design develop and test application packages (MSI PowerShell VBScript Batch) using tools like ManageEngine or Microsoft Package Builder.
Develop and maintain scripts for installation uninstallation and automation tasks.
Plan and execute deployments across desktops laptops and virtual environments.

Training & User Support

Coordinate and deliver end-user training sessions and onboarding.
Maintain and digitalize training content for eLearning platforms.
Act as liaison between PLM process teams and Level 1/2 support identifying recurring issues and training needs.

Administrative & Process Support

Track and report on testing and training effectiveness to drive process improvements.
Collaborate with helpdesk teams to analyze recurring issues and implement preventative measures.

Qualifications

Education

Bachelors degree in IT Computer Science Industrial Engineering or a related field.
Equivalent experience in PLM systems support testing or deployment will be considered.

Experience

35 years of experience with PLM systems (e.g. Teamcenter).
Background in software deployment application packaging or PLM tool administration.
Proven expertise in test planning UAT and defect management.
Familiarity with configuration/document management workflows in aerospace automotive or other regulated industries (preferred).
Experience with eLearning platforms.
Knowledge of Agile/Scrum methodologies.
Exposure to ITIL/service management practices.

Required Experience:

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

Apply Now

About Company

Morson

The Morson Group is a unique blend of specialist talent provider and design consultancy businesses that provide our clients with the skilled talent needed to succeed, as well as supporting our growing candidate base and finding their next assignments. Our market-leading engineering de ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click