PLM Support & Deployment Analyst (Canada)
PLM Support & Deployment Analyst (Canada)
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Job Description
Job Description
Job description:
Location: Laval QC - Hybrid
Contract Duration: 12 months with a possibility of extension
Pay:CA$50.00-CA$60.00 per hour
Job Title: PLM Systems Support & Deployment Analyst
Position Overview
The PLM Systems Support & Deployment Analyst is a key role designed to bridge the gap between technical teams and frontline support. By proactively addressing recurring issues leading structured testing and delivering effective training this role reduces helpdesk ticket volume and ensures smoother tool deployments. The Analyst will strengthen the feedback loop between users support and developersresulting in more efficient processes improved system usability and higher user satisfaction.
Why This Role Matters
- Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
- Validates that system changes align with business rules and processes before release.
- Improves training and documentation consistency to support user adoption of new features.
- Identifies root causes of recurring issues and feeds insights back to development.
- Reduces helpdesk tickets by addressing issues through proactive training and process updates.
- Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
- Ensures higher test coverage with repeatable well-defined test cases.
- Strengthens collaboration between users support and developers to deliver user-driven enhancements.
Key Responsibilities
Test Planning & Execution
- Develop coordinate and maintain test plans and test cases for PLM tools.
- Lead regression and UAT testing during upgrades and new tool implementations.
- Document and track test results defects and resolutions.
Tool Deployment & Release Support
- Plan and execute deployments including pre- and post-deployment validation.
- Support configuration and access validation for staging and production environments.
Application Packaging & Deployment
- Design develop and test application packages (MSI PowerShell VBScript Batch) using tools like ManageEngine or Microsoft Package Builder.
- Develop and maintain scripts for installation uninstallation and automation tasks.
- Plan and execute deployments across desktops laptops and virtual environments.
Training & User Support
- Coordinate and deliver end-user training sessions and onboarding.
- Maintain and digitalize training content for eLearning platforms.
- Act as liaison between PLM process teams and Level 1/2 support identifying recurring issues and training needs.
Administrative & Process Support
- Track and report on testing and training effectiveness to drive process improvements.
- Collaborate with helpdesk teams to analyze recurring issues and implement preventative measures.
Qualifications
Education
- Bachelors degree in IT Computer Science Industrial Engineering or a related field.
- Equivalent experience in PLM systems support testing or deployment will be considered.
Experience
- 35 years of experience with PLM systems (e.g. Teamcenter).
- Background in software deployment application packaging or PLM tool administration.
- Proven expertise in test planning UAT and defect management.
- Familiarity with configuration/document management workflows in aerospace automotive or other regulated industries (preferred).
- Experience with eLearning platforms.
- Knowledge of Agile/Scrum methodologies.
- Exposure to ITIL/service management practices.
Required Experience:
IC
Employment Type
Contract
