DMV Customer Service Generalist - Richmond District, Multi-Hire/Multi-Location-Position #00246

Title: DMV Customer Service Generalist - Richmond District Multi-Hire/Multi-Location-Position #00246

State Role Title:Admin and Office Spec III

Hiring Range: Starting at $41000 - Prior relevant experience at DMV may increase thesalary to $43000

Pay Band: 3

Agency: Department of Motor Vehicles

Location:PETERSBURG CSC

Agency Website:

Recruitment Type: General Public - G

Job Duties

Virginias Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Generalist within the Richmond District Customer Service Centers (Richmond Central Chester Chesterfield West-Henrico East-Henrico Ashland Hopewell and Petersburg). The selected applicant will handle various customer transactions to include communicating policies procedures and regulations; issuing IDs; processing applications; administering vision driver and in car road addition processing diverse vehicle registrations and titling tax collection and other DMV related services.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!

Minimum Qualifications

Proven ability to provide face-to-face customer service addressing needs and concerns professionally and courteously.
Proficiency in operating computer systems databases and other equipment necessary for DMV operations.
Knowledge of basic accounting principles including transaction reconciliations.
Ability to interpret explain and apply complex statutes such as the Virginia Motor Vehicle Code as well as other laws rules regulations policies and procedures.
Adaptability to frequent changes in statutes policies and procedures.
Strong analytical skills to review records files and documents reaching logical and legal conclusions.
Ability to work effectively under pressure during peak workload periods.
Excellent teamwork and collaboration skills with the ability to communicate effectively with diverse customers and colleagues.
Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
Operational proficiency to utilize all necessary tools and equipment efficiently.

Additional Considerations

Knowledge of DMV policies and procedures related to licensing registration titling and compliance with the Privacy Protection Act.
Familiarity with public sector operations including state agency procedures and government regulations.
Previous experience mentoring or training staff in a professional environment.
Previous experience with DMV operations or a similar regulatory agency.
Comprehensive experience mentoring or guiding team members in a professional setting.


Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.