Digital Customer Engagement Manager
Digital Customer Engagement Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Digital Customer Engagement Manager you will ensure our customers achieve their desired outcomes with our products/services. You will work with customers primarily within the Scaled customer segment by developing and executing success programs that deliver a great customer experience through orchestrated digital journeys. These 1:Many programs help drive adoption and maximize the value of Tipalti. Your focus will be on collaborating with cross-functional teams and leveraging tools and technology to deliver value to multiple accounts at the right time in their adoption journey. Examples include developing automated onboarding and adoption programs supporting hosting office hours and 1:Many webinars and creating target email communications that promote renewal events retention growth advocacy and customer community engagement.
In this role you will be data-driven and goal-oriented with a mindset focused on creating great customer experiences at scale leveraging the latest technology such as Gainsight and other AI solutions.
Why join Tipalti
Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.
At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti oers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.
In this role you will be responsible for:
- Own the digital engagement strategy and execution for a portfolio of 1000 customers during each stage of their journey after implementation including full adoption value realization expansion and renewal.
- Create programs that help to drive upsell and cross-sell growth opportunities while improving net dollar retention churn reduction advocacy brand loyalty and customer satisfaction.
- Work closely with other CSMs Sales Marketing Implementation Support and Product and Marketing to support optimizing digital touch experiences while creating opportunities to connect people with our customers in 1:1 and 1:Many formats.
- Design & Execute Digital Campaigns Build and manage orchestrated / automated journeys in Gainsight to deliver value to the right audiences at the right time in their journey. Segment audiences and report and optimize campaign performance based on engagement metrics.
- Measure & Optimize Monitor key engagement metrics to measure program effectiveness and use insights to refine campaign strategies focused on customer experience.
- Customer Interaction (Light-Touch) youll occasionally engage with customers to gather feedback validate messaging or participate in customer-facing webinars/events.
- Provide mentorship coaching and help with onboarding new and existing team members.
About you
- 3 years of digital engagement strategy customer success (CS) or related account management experience in a B2B SaaS environment. (Fintech is a plus)
- Experience working with a scaling portfolio of customers 500 automating customer experiences and driving adoption and value outcomes.
- Strong understanding of digital touch models and / or customer success metrics.
- Experience with Gainsight (or other CS platforms) AI Tools Salesforce Zendesk Jira Power BI/analytic reporting is preferred.
- Exceptional collaboration organization and communication. (Previous Project Management role is a plus)
- High level of enthusiasm initiative commitment and professionalism
- Hands-on experience building programs managing campaigns and using analytics in Gainsight (or similar platform).
- Ability to gather complex requirements and work with a team to design a solution
- Some knowledge of corporate finance / accounting procedures and principles are a plus
Our benefits package includes:
- Hybrid working model that requires you to be in the Plano office on Monday Tuesday and Thursday
- Competitive salary and stock options
- Matching 401K
- Extended benefits Employee Assistance Program life insurance AD&D LTD
- Maternity Paternity and Fertility Treatment benefits
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit snacks & drinks in office
- Phone/internet allowance
- Regular company-wide social events
- Multiple ERG groups celebrating our diversity and creating an inclusive culture
Tipaltis sales teams drive global growth for our best-in-class product. Whether you are an account executive sales development representative or solutions consultant youll be joining a team of individuals who thrive within a fast-paced metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals whilst being provided with the resources to learn and grow via the Tipalti Academy.
#LI-hybrid
Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it - a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice Tipalti
Experience:
Manager
Employment Type
Full Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved