IT Support Specialist

All qualified candidates will be given fair consideration. Per GDPR any CV or personal information you submit will be used strictly for recruitment. Your data will be processed based on legitimate interest securely stored and not shared outside the recruitment process.

About The Company

Cycle is a consulting firm specializing in digital transformation IT strategy and regulatory compliance across Southeast Asia. They deliver impactful tech-enabled transformation projects for leading organizations combining international standards with local expertise. By joining Cycle candidates become part of a high-performing team that supports clients in critical industries including healthcare to strengthen IT resilience and operational excellence.

Opportunity Details

Working Location: On-site at client location in Ho Chi Minh City Vietnam
Working Time: 9:00 AM 6:00 PM Monday to Friday
Employment Type: Full-time
Compensation: Commensurate with the experience level
Benefits: According to the Labor Law
Reporting Line: Client IT Manager
Team Management: None

Role Purpose

The IT Support Specialist will be responsible for providing essential support to the clients IT department in the healthcare sector. The role will focus on improving IT processes managing IT assets and ensuring alignment with international standards. This specialist will provide hands-on technical support contribute to process improvements and reinforce the clients IT operations to meet both day-to-day and long-term objectives.

Main Objectives

• Within 3 months: Perform hands-on IT tasks under Cycles management to help bring the clients IT department up to international standards and establish collaboration with the existing team.

• Within 6 months: Deliver improvements in IT asset management and reporting accuracy and strengthen cybersecurity compliance.

• Within 12 months: Ensure ITIL processes are in place to provide structured reliable and sustainable IT service management.

Responsibilities

Core Responsibilities

• Support the client in maintaining a complete and accurate list of IT assets.

• Assist with the administration and management of user accounts and Active Directory.

• Support cybersecurity measures including monitoring remediation follow-up and implementation of controls.

Additional Responsibilities

• Maintain IT documentation including network diagrams SOPs and technical records.

• Provide general IT support to client teams when required.

Candidate Profile

Education & Qualifications

• Bachelors degree in Information Technology Computer Science or a related field (required).

• Certifications in Microsoft CompTIA VMware or similar (preferred).

Professional Experience

• Minimum 3 years of experience in IT administration roles focused on Windows Server environments.

• Experience supporting IT operations in environments undergoing restructuring.

Technical Skills

• Windows Server (2016/2019/2022) administration.

• Active Directory administration.

• Networking fundamentals (TCP/IP DNS DHCP firewalls).

• IT asset management systems (e.g. GLPI).

• Fluency in Vietnamese; English language skills are an advantage.

Behavioral Competencies

• Attention to detail.

• Team collaboration.

Knowledge Domain

• ITIL best practices for IT service management.

Application Process

To complete your application Cotalent will email you at the address listed in your CV with a tailored questionnaire designed to enhance your chances of reaching the interview stage. Please check your inbox regularly including your spam or junk folder as completing the questionnaire is necessary to finalize your application and move on to the next phase.

Recruitment Steps: CV review and initial shortlist 1st interview with Cycle HR/IT team 2nd interview with client IT team.
Timeline: 12 months.
Final Decision Maker: Cycle IT Manager.