Telephone Operator - Holiday Inn Singapore Little India
Telephone Operator - Holiday Inn Singapore Little India
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Job Description
JOB OVERVIEW
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
At Holiday Innwe want our guests to relax and be themselves which means we need team members to:
- Be you by being natural professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
- Bill call costs
PEOPLE:
- Pages staff member when requested
GUEST EXPERIENCE:
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Attends to all guest queries and requests promptly
- Handles In-Room Dining service order-taking and route it to kitchen for preparation
RESPONSIBLE BUSINESS:
- Records all entries on traffic sheets
- Report on logbook daily
- Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
- Advises defects on switchboard equipment to Supervisor
- Maintains a clean work environment
- Maintains detailed knowledge of the Hotels fire life and safety system
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- Maintain Hotel Information
ACCOUNTABILITY
Under the general direction of the Telephone Supervisor and within the limits of established InterContinental Hotels Group brand and local policies and procedures oversees and directs all aspects of telecommunications services to achieve the highest possible guest satisfaction. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment
QUALIFICATIONS AND REQUIREMENTS
High School or Vocational Certificate in Business Management Business Study or equivalent with 1 years experience in customer service or switchboard operator.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company. Proficient in the use of Microsoft Office and Front Office System. Possesses problem solving and organizational abilities.
Employment Type
Full Time
