Product Trainer
Product Trainer
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Job Description
Overview
At Aleph Alpha we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty ethical development and societal benefit. Our generative AI offering empowers businesses governments and individuals to achieve their full potential.
Team
This role is part of the Enablement & Academy team responsible for empowering customers partners internal teams and the research community to succeed with Aleph Alphas technology. As Product Trainer you will design deliver and scale face-to-face training programs that drive adoption of our AI solutions across both business and technical user groups at our customers and partners.
You will work closely with our Customer Success Managers (CSMs) to implement scalable training models such as train-the-trainer programs ensuring our customers and partners are equipped to maximize value from Aleph Alphas products.
Your responsibilities
Training Program Design & Delivery
Design and deliver high-quality engaging and hands-on face-to-face training sessions for diverse audiences including knowledge workers business users AI engineers and IT administrators
Tailor training content and delivery methods to the specific needs and skill levels of business and technical participants
Customer Adoption & Enablement
Partner with CSMs to embed training as a core driver of large-scale customer adoption
Develop scalable training models including train-the-trainer programs customer champion networks and community-building initiatives
End-to-End Training Execution
Own the full training lifecycle from needs assessment and agenda design to delivery follow-up and impact measurement
Coordinate logistics for in-person sessions including venue materials and participant communication
Collaboration & Content Alignment
Work closely with Learning Experience Designers and Product teams to ensure training content is accurate up-to-date and aligned with product capabilities and customer use cases
Gather feedback from learners and stakeholders to continuously refine training approaches
Measurement & Impact
Define KPIs for training success track participant engagement and measure knowledge retention and adoption impact
Report on outcomes and recommended enhancements to maximize customer value and product adoption
Your profile
Training Facilitation Expertise: Proven experience designing and delivering engaging in-person training for both business and technical audiences ideally in a technology or SaaS context
GenAI & Product Knowledge: Understanding of generative AI systems and concepts and their application in real-world workflows
Familiarity with technical environments relevant to AI engineers and IT administrators is a plus
Customer-Centric Mindset: Skilled at translating customer needs into impactful training solutions that drive business outcomes
Scalable Training Approaches: Experience implementing train-the-trainer models and building learning communities within customer organizations
Strong Collaboration Skills: Ability to work cross-functionally with Customer Success Product and Learning teams to deliver seamless customer experiences
Communication Skills: Excellent facilitation presentation and interpersonal skills in English; German is a plus
Organized & Results-Oriented: Strong project management skills to handle multiple training programs simultaneously while maintaining high quality
What you can expect from us
Become part of an AI revolution!
30 days of paid vacation
Access to a variety of fitness & wellness offerings via Wellhub
Substantially subsidized company pension plan for your future security
Subsidized Germany-wide transportation ticket
Budget for additional technical equipment
Regular team events to stay connected
Flexible working hours for better work-life balance and hybrid working model
Virtual Stock Option Plan
Employment Type
Full-Time
