Manager, Trailing Documents

About the team

The Post Closing team at Zillow Home Loans is a collaborative high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together sharing knowledge and supporting one another to achieve shared goals. We cultivate a respectful inclusive and solution-focused environment making our workplace both productive and rewarding. As part of this team your contributions are recognized and celebrated and youll help uphold our reputation as a leader in post-closing operations.
Work Location: This position is an in-office role located in Irvine California. While the posting may display as Remote due to a system limitation this role requires regular on-site work at the Irvine office.

About the role

As Manager Trailing Documents you will lead the team responsible for securing reviewing tracking and delivering all final mortgage documents (e.g. recorded instruments final title policies FHA VA and private mortgage insurance) with a focus on contract performance. You will connect daytoday trailing document operations to capital markets outcomespreserving loan economics avoiding contractual breaches and minimizing repurchase price adjustments and fee role requires a thorough understanding of investor/agency requirements and loan sale contracts along with the ability to apply nuanced judgment in ambiguous situations.

You will also serve as a key business decisionmaker for trailingdocumentrelated terms in investor correspondent and servicing agreements partnering closely with Capital Markets Legal and Compliance to ensure that operational capabilities and contract language are aligned.

• Act as the primary business owner for trailingdocument and finalrecording related obligations across investor agency correspondent warehouse and servicing contracts in partnership with Capital Markets and Legal.

• Provide leadership direction and performance management for a frontline team (and/or team leads) setting clear goals inspecting execution quality and ensuring predictable delivery at scale.

• Recruit onboard develop and retain talent fostering a highperformance culture of accountability datadriven decisionmaking and continuous improvement.

• Own the operating model staffing plan and SLAs for Trailing Documents including capacity planning workload allocation and prioritization to support loan sale timelines and investor expectations.

• Lead the team through change management related to new investors products states recording requirements technologies and regulatory updates.

• Review and provide business signoff on contract language related to final documents (e.g. delivery timelines acceptable document forms cure frameworks remedies fees/penalties exception processes) ensuring terms are operationally feasible and aligned with economic targets.

• Proactively identify quantify and mitigate risks that could lead to contract breaches repurchases price adjustments or S&D (scratch & dent) designations tied to missing late or defective final documents.

• Serve as an escalation and decisionmaker for the most complex or nuanced trailingdoc scenarios applying strong judgment to balance risk economics and customer experience.

• Develop document and maintain team procedures job aids checklists and escalation paths (including edge cases such as unique jurisdictional recording requirements chainoftitle issues and investor guideline conflicts).

• Drive crossfunctional collaboration with Closing PostClosing Servicing Capital Markets and external partners (title companies county recorders investors/custodians) to resolve deficiencies and exceptions and establish new processes and procedures.

• Own and continuously improve the endtoend process for obtaining reviewing tracking curing and delivering final documentsfrom funding through final investor/agency/servicer acceptance.

• Lead audits QC reviews and regulatory examinations related to final documents and recording; provide thorough documentation responses and durable action plans.

• Partner with Credit Compliance and Capital Markets to interpret credit policy agency/investor guides and market changes; translate them into clear operational procedures job aids and controls.

• Collaborate with Product Tech and Data teams to prioritize and implement technology solutions (e.g. LOS/efolder enhancements automation workflow tools imaging/indexing solutions) that improve accuracy speed and transparency across the trailingdoc and loan sale lifecycle.

• Analyze data and trends to identify process gaps implement best practices and drive continuous improvement initiatives.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to the Company. U.S. employees may live in any of the 50 United States with limited exceptions.

In California Connecticut Maryland Massachusetts New Jersey New York Washington state and Washington DC the standard base pay range for this role is $128200.00 - $204800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience performance and location. Actual amounts will vary depending on experience performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Experienced mortgage and capital markets operator with 7 years in mortgage operations postclosing capital markets or related roles; 3 years in a peopleleadership role managing teams that impact loan sale execution and/or investor relationships.

• Strong knowledge of mortgage credit policy and capital markets mechanics including how documentation collateral and recording outcomes interact with investor/agency requirements

• Strong understanding of investor/agency guidelines and contracts (e.g. Fannie Mae Freddie Mac FHA VA Ginnie Mae whole loan aggregators servicing buyers) particularly clauses related to final documentation recording and defect frameworks.

• Demonstrated ability to review interpret and provide business signoff on contractual terms partnering effectively with Capital Markets Legal Compliance and Risk to align obligations with operational capabilities.

• Proven track record of preserving unit economics by reducing defects avoiding contractual breaches and shortening the time from funding/allocation to final purchase.

• Excellent stakeholder management and influence skills with experience driving action and alignment across internal and external stakeholders.

• Proficient with loan origination systems (e.g. Encompass) document management/imaging platforms and productivity tools (e.g. Excel Sheets SQL/BI tools a plus).

• A culture carrier who models Zillows values communicates clearly and creates an inclusive environment where team members are empowered to raise risks propose improvements and own outcomes.

• Ability to thrive in a fast-paced environment handle pressure and meet deadlines.

• Excellent written and verbal communication skills.

You are an inspiring leader who excels at guiding teams and empowering others to succeed. Your exceptional organizational and time management skills ensure accuracy and attention to detail in every task. You communicate clearly and effectively fostering strong collaboration with colleagues and partners. When faced with challenges you approach them with a proactive problem-solving mindset and make thoughtful informed decisions. You are committed to continuous improvement embrace change and work seamlessly across departments and with external partners. As a self-starter you embody Zillows values and serve as a culture ambassador for the team. You are also proficient with mortgage technology platforms ensuring smooth and efficient operations.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.