Junior Operator
Junior Operator
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1 Vacancy
Job Description
Position Description:
Members of the Operation Control Center (OCC) team provide on-site support on a 24x7x365 basis. He will be responsible of the first level of support. He is responsible of monitoring and following-up of systems/servers must be vigilant and proactive in order to avoid or minimize any incident. He is also the owner of all incidents and request that are assigned to him and must react quickly to solve them and reestablish the service. If need be he must escalate to the seond level of support to make sure that the resolution time is respected.
From time to time will work jointly with the support L2-3 to solve some technical problems or set up new services.
Together with the supportss he will participate to deployments upgrades and various tests.
The person who will obtain this post will join a young and dynamic team which supports multiplatform environments and multicustomers.
Your future duties and responsibilities:
Servor Monitoring
- First Level of support
- Take charge of the incident and perform investigation in less than 15 min.
- Resolution of incidents through the use of documented procedures and coordination of recovery activities with other support teams if needed.
- Engage Incident management Tea and supports teams if necessary to ensure that incidents are resolved in a timely manner within the timeframes (warm transfer with certain clients when necessary).
- Participate in Incident Review meetings
- Creation of tickets for incidents detected manually
- Execute and log daily activities within a daily checklist/shift log
- Perform daily reboots of various Wintel servers on a regular schedule in the Production environment.
- Perform weekly reboots of specified servers in the Non Prod Environment
- Create changes as per schedule for patching
- Deploy automated patches as per schedule (OS and application).
- VM server creation or changes
- Backup upon notification failures rerun job as per documentation resolve incident or escalate to support teams.
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Incident Management
- Resolution of incidents and job failures through the use of documented procedures and coordination of recovery activities with other support teams (Application Technical Client Vendors etc)
- Engage Incident management team and Service Delivery Managers as necessary to ensure that incidents are resolved in a timely manner .
- Document incident recovery activities by updating/closing tickets on a regular basis
- Prepare incident reports detailing recovery actions and process improvements
- Participate in Incident Review meetings
Problem Management
- Analyze ticket data to proactively detect incident trends/problems
- Coordinate with support teams to investigate/resolve problems once they have been detected
- Engage the Problem Management team as required to assist with investigation/resolution activities for more serious/complex problems
- Participate in problem review meetings and assist with implementing proposed solutions
Change Management
- Coordinate scheduling of maintenance activities and change requests with other Client/Internal teams
- Provide formal approval of scheduled activities within multiple ticketing systems for audit and workflow purposes
- Execute scheduled maintenance activities service requests and change requests as necessary/requested
- Resolve incidents resulting from maintenance activities/change requests by working with change coordinators/clients as necessary
- Update and close records after work has been performed and provide status updates back to change coordinators
Security
- Perform console management for centrally managed solutions of endpoints security (e.g. antivirus antispam encryption etc.)
- Utilizes software and hardware tools to diagnose and resolve security incidents following agreed upon procedures;
- Maintains operational documentation
General
- Represent Operations in conversations with other Client/CGI teams in meetings
- Suggest improvements to internal support procedures
- Develop and maintain internal support documentation checklists shiftlogs etc
- Prepare metrics showing the quantity of jobs executed tickets opened etc for use by management in monthly dashboard reports
- Monitor and maintain ticketing queues within multiple systems
Required qualifications to be successful in this role:
o Must be able to learn easily flexible able to work simultaneously with many customers (various technologies) good knowledge in the following tools or platforms:
- Wintel
- UNIX
-Tivoli
- Security
- Network etc.
o Work on shift 24/7 (weekend included).
o Compressed schedule 3 days a week but may change according to the needs;
o Must remain in the position for a minimum of two years prior to a transfer (but possible to move in the team).
o Education and Experienece:
- Computer Science Technology Diploma (DEC or equivalent in T1).
- Sociable flexible and able to work as a team.
#LI-AS24
Skills:
- English
- Customer Service & Support
- Network
- Unix
- Wintel/Windows Server
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Junior IC
Employment Type
Full-Time
