Client Advocate
Client Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the Client Advocate you will play an important role in supporting employers brokers and carriers while ensuring compliance and delivering exceptional customer service. This role includes customer support technical assistance compliance guidance continuation administration and leading ad-hoc projects. You will be the go-to resource for inquiries related to ERISA compliance COBRA Medicare SARs IRS 5500 and ACA reporting and other operational processes.
As the Client Advocate you will:
- Respond to support tickets via Zendesk contact brokers/employers as needed and ensure quality service interactions.
- Understand ERISA compliance requirements for MEWAs IRS 5500 reporting HIPAA guidelines and explain complex compliance information to stakeholders.
- Advise on COBRA and state continuation processes troubleshoot client issues and maintain strong relationships with vendors.
- Lead ad-hoc projects meet deadlines and ensure deliverables are met.
Qualifications :
The ideal candidate will have:
- Bachelors degree or equivalent experience in employee benefits ERISA compliance or COBRA administration.
- 3 years of experience in a similar role preferred.
- Experience working with insurance carriers brokers and third-party vendors.
- Strong emotional intelligence maturity and self-awareness to handle sensitive client interactions.
- Ability to understand and explain complex insurance and compliance terminology (Medicare COBRA SARs IRS 5500 etc.).
- Excellent communication and writing skills.
- Proficiency with technology tools (Zendesk and CRM experience a plus).
- Self-motivation and willingness to learn.
- COBRA certification health and life license CEBS certification or other relevant healthcare/benefits certifications a plus.
Additional Information :
Ready to make an impact and grow your career with a company that values your expertise Apply online at is EOE/M/F/D/V.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Athletics
- Admin Support
- External Audit
- ASP
- Blogging
