Desktop Support Engineer_KSA
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Salary Not Disclosed
1 Vacancy
Job Description
Scope and Purpose:
- Maintain essential IT helpdesk operations including all computer systems network tools and software.
- Maintain and monitor all desk devices health.
- Maintain and manage Voice over IP system.
- Maintain IT assets.
Job Responsibilities:
- Manage the end point devises (PC Laptop IP devises etc..) MBCC facility in Dammam.
- Support end point hardware and software for employees and customers.
- End point image creation deployment and maintenance.
- Maintain integration between end point computers and devices like (Weighting scales barcode printers barcode scanners normal printers speakers microphones bill counters coin counters etc. )
- Apply software patches software updates to end point computers and devices.
- Maintain and troubleshoot IT equipments like laptops PC printers and related input and output devices.
- Apply the preventive/routine maintenance to the endpoint devices.
- Maintain and manage file and print servers.
- Randomly audit end point devices and check security compliance.
- Manage windows server update service and insures automatic updates.
- Monitor and manage network interfaces on the access layer network devices.
- Monitor antimalware servers and prepare end point protection reports.
- Manage Active directory users and computers that is delegated by the IT team lead.
- Implementation of and compliance to IT security standards for endpoint devices.
- Manage physical security for employees and devices as per operational standards.
- Support security team in deployment of CCTV devices and cameras.
- Receive IT incident reporting from employees by phone email or any communication system.
- Respond and update IT tickets on the IT ticketing system.
- Escalate issues to the next level of support if necessary as per ITIL standards.
- Maintain users accounts and mail boxes for employees and devices.
- Prepare daily weekly and monthly reports related to end point devices or user accounts.
- Work in one of three shifts along the working day to cover the business requirements.
- Handles any additional duties as directed by the IT Team lead.
Qualifications:
- Saudi nationals
- Minimum 2 years of experience
- Experience working in a busy environment handling administrative matters
- Strong communication skills (Arabic and English)
- Ability to multitask
$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.
$$HR Team Dubai $$ $$ $$$$
Employment Type
Student
Key Skills
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