Home Claims Advisor
Home Claims Advisor
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Job Description
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
In the Home Claims handler role youll be passionate about providing customers with an expert and personal experience making it clear the things they value are in safe hands at Direct Line Group.
Our base salary starts from 24570.
Apply now for our November 2025 start date. Full time 37.5 hours per week.
What youll be doing:
In this role youll handle calls from customers regarding their home claims and guide them through what can often be a stressful process providing empathetic and professional support. Youll work towards individual and team targets to help achieve shared goals.
Our Home Claims teams are available Monday - Friday 08:00 20.00 and Saturday 09:00 17:00.
In these roles youll work shifts across these days which well share more about and your 6-8 weeks training during your application.
What youll need:
The roles are busy and challenging bring your resilience enthusiasm and energy and youll be right at home within our outstanding teams whose culture embodies what DLG is all about.
Well provide you with a technology bundle to suit your needs when working from home so all youll need is a good internet connection and a quiet space to work. Were on a transformation journey to The Contact Centre of the Future which will be customer-centric and data-driven therefore youll be comfortable using a PC and really enjoy and understand how data drives us forward as a business.
Ways of Working
Our hybrid model offers a best of both worlds approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When youll be in the office depends on your role and team but most colleagues will be required to spend 2 days a week in the office. For more information about our flexible working approach click here
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer such excellent benefits designed to suit you as and when you need them:
9% employer contributed pension
50% off home motor and pet insurance and free Green Flag breakdown cover
Additional optional Health and Dental insurance
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Being yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business.
We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role. As this position does not align with these requirements we are unable to offer visa sponsorship for this role.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
