Customer Service Specialist (Universal Banker)- Portland, OR
Customer Service Specialist (Universal Banker)- Portland, OR
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Job Description
At the Commerce Bank of Oregon we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.
We are looking for aCustomer Service Specialist (Universal Banker) to provide top notch customer service to our clients and customers at our Portland ORbranch. If you are passionate about being part of a community being a team player and helping others reach their financial goals then we are interested in speaking with you!
Essential Functions:
Responsible for identifying and addressing clients business needs by providing a variety of services to clients which may include opening accounts accepting and processing banking request performing address changes issuing and activating banking cards etc.
Answers questions receives researches and resolves clients problems either through direct personal action or by referring clients to an alternative bank resource.
Serves as a liaison between other areas of the bank to ensure customer issues are resolved.
Performs other tasks or special projects as assigned.
Qualifications:
Requires a High School degree or equivalent and 4 years of banking/finance bank operations or other directly related customer service experience. A combination of education and experience may meet the requirements.
Working knowledge of banking products services operational procedures and processes.
Strong customer service and communications skills both verbal and written.
Ability to resolve problems and multi-task.
Strong research and organizational skills.
Working knowledge of Microsoft products including Word and Excel.
- Can manage multiple deadlines/moving parts
- Proactive team player
Benefits:
Medical Dental and Vision Insurance START DAY ONE!
Life and Disability Insurance Paid Paternal Leave and Adoption Assistance
Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match Profit Sharing competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $27 - $33 hourly depending on job-related factors such as level of experience.
Required Experience:
Unclear Seniority
Employment Type
Full Time
