Senior Biometric Operations Analyst

Senior Biometric Operations Analyst (Biometric Platform)

About iProov

iProov provides science-based biometric solutions that enable the worlds most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless scalable user experiences. Trusted by leading governments and enterprises including the U.S. Department of Homeland Security U.K. Home Office GovTech Singapore ING and UBS iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us diversity at iProov is about reflecting the customers we serve holding the principles of equality and inclusion at the heart of everything we do and all that we stand for embracing differences creating possibilities and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work feel included and their talents are nurtured empowering them to contribute fully to our purpose.

The Role

Reports to: Head of Biometric Platform

Location: WeWork Waterloo London - Hybrid

Comp: Up to 60k (Base) Company Performance Bonus (10%) Share Options iProov Benefits

Join us at the forefront of biometric technology where your work will shape the performance fairness and reliability of cutting-edge products trusted globally.

Were looking for a hands-on solutions-focused Senior Analyst who thrives at the intersection of data operations and people this role youll balance mentoring a small team diving into data-driven investigations and coordinating cross-functional initiatives that ensure our biometric platform is robust ethical and continuously improving.

We welcome applicants from diverse backgrounds whether youre a data-savvy operations expert ready to step up into leadership or an analyst with team coaching experience eager to deepen your technical understanding. If you enjoy solving complex problems interpreting data to tell stories and being the go-to person who makes things happen this role is for you.

Youll thrive here if youre curious proactive and adaptable ready to own your space while working in a supportive tight-knit team.

How you can make an impact

Mentor and support the team of Operations Analysts

• Work with the product team to assign work to analysts managing their workload and project expectations
• Ensure the team is motivated and understand the tasks assigned to them.
• Ensure the team have the time and resources to be able to do their work to a high standard
• Support the team in their career and learning goals

Optimise the biometric platform:

• Manage configuration improvement opportunities including comms with stakeholders and technical teams
• Understand the potential impact of configuration and model changes on the wider biometric platform

Work with the product team model engineers and Developers to facilitate the deployment of new biometric systems/models:

• Prioritise and coordinate releases
• Ensure thorough evaluation of the systems/models
• Optimise the configuration
• Track performance as changes go into production

Design and use analysis and diagnostic tooling:

• Communicate trends to the wider business
• Identify understand and eliminate bias within the platform collaborating where needed

Work with the support team to investigate customer concerns:

• Have a good understanding of the Biometric platform
• Manage and keep track of tickets and resulting actions
• Coordinate the investigation of performance concerns
• Answer customer question

What we would like to see for you

This role blends hands-on data analysis team leadership and cross-functional collaboration to ensure our biometric platform is fair reliable and continuously improving. Were seeking a practical solutions-driven problem solver with strong analytical skills attention to detail and the ability to mentor others manage priorities and communicate clearly across teams.

• Team leadership & mentoring
• Communicate and collaborate with both technical and non-technical teams
• Interpret and summarise data presenting results to technical and non-technical audiences
• Can understand complex systems
• Analytical and Organised
• Excellent problem solving skills
• Curious and keen to learn
• Bigquery
• Python
  

Benefits

• 25 days Annual Leave plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Growth Shares allocated after passing probation (6 months of service)
• Salary sacrifice schemes including: Pension Cycle To Work and Electric Car Scheme
• Nursery Sacrifice Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• SmartHealth - Access to private GP Psychologist Nutritionist along with tailored fitness plans for both you and your family
• Award winning L&D platform with personal allocated training budgets
• Enhanced paid family leave
• Pension - 5% employee 3% employer
• Flexible hybrid working environment
• Free Barista Coffee/Tea biscuits with fruit in the WeWork office
• Free access to WeWork discounts and free online well-being sessions
• Vitality Health - a range of options available on this below
  

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan for example:

• Private Health cover including Dental Optical and Audiology
• 50% off monthly gym memberships
• Apple watches significantly discounted based member vitality status
• Half price trainers with Runners Need
• Weekly rewards Free coffee with Caf Nero
• Monthly rewards Free Cinema ticket
• Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
• Amazon prime free months based on activity
• Up to 25% cashback at Waitrose when buying healthy foods
• 75% off stays at Champneys Health Spas
• Allen Carrs 299 no smoking programme for free
• Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify Calm and Headspace
• Discounts on Weight Watchers
• 50%-80% off Comprehensive Private Health screenings

Our Culture & Recruitment Process

At iProov were incredibly proud of the culture weve carefully curated. Our culture enables diverse thought curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. Were a small and dynamic company that means having the right skills is important and we know that our best work emerges when people feel secure welcomed and respected.

As an equal opportunities employer we encourage applications from people of all backgrounds. Were committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age disability gender reassignment marriage or civil partnership pregnancy and maternity race religion or belief sex sexual orientation.

Our recruitment process is designed to be fair and transparent focusing solely on your qualifications competence and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process please send a request to