Internet Specialist - Mercedes-Benz of Austin
Internet Specialist - Mercedes-Benz of Austin
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Job Description
We are seeking a motivated and customer-focused Internet Specialist to join our team at Mercedes-Benz of Austin. The Internet specialist will be responsible for handling internet leads inbound/outbound calls and appointment scheduling to ensure a world-class customer experience. This position plays a critical role in bridging the gap between online inquiries and in-store visits driving showroom traffic and contributing to sales addition the Internet Specialist will be tasked with proactive lead generation using Automotive Mastermind and Star Loyalty tools to identify and engage potential customers.
Key Responsibilities include but are not limited to:
- Respond promptly and professionally to internet leads phone calls text messages and chat inquiries.
- Follow up with prospects to schedule showroom appointments and confirm attendance.
- Proactively generate sales and service opportunities through Automotive Mastermind and Star Loyalty platforms identifying high-potential customers for outreach.
- Maintain detailed and accurate records of customer interactions in the CRM.
- Assist in long-term customer relationships through consistent follow-up & engagement.
- Collaborate closely with sales managers and product specialists to ensure smooth customer handoffs.
- Achieve daily weekly and monthly goals related to appointment setting lead generation and show rates.
- Uphold Mercedes-Benz standards of luxury professionalism and service excellence.
Qualifications & Skills:
- Previous BDC call center or customer service experience preferred.
- Strong communication skills (verbal and written).
- Comfortable with phone text email and online chat communications.
- Experience with lead generation platforms such as Automotive Mastermind and Star Loyalty is a strong plus.
- Ability to work in a fast-paced goal-oriented environment.
- Professional demeanor with a positive and team-oriented attitude.
- Proficiency with CRM tools (DriveCentric VinSolutions DealerSocket or similar) is a plus.
Schedule:
- This is a full-time position
- Monday-Saturday from 9:00 am - 6:00 pm
- Off Sunday and one week day
Compensation:
- Starting at $20 per hour plus bonus for appointment shown
What We Offer:
- Competitive hourly pay plus performance bonuses.
- Full-time (40 hrs/week in-store).
- Comprehensive benefits package (health dental vision PTO 401k).
- Training and growth opportunities within a prestigious luxury brand.
- A professional supportive work environment where youll be a key part of our success.
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional -Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
Bi-Weekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .
Required Experience:
Intern
Employment Type
Full-Time
