Director of Donor Engagement
Director of Donor Engagement
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Job Description
*If you are interested in this role please reach out to Bridget Querciagrossa of Duffy Group at *
Company Description:
Founded in 1952 Phoenix Rescue Mission is a place of hope healing and new beginnings for men women and children facing hunger homelessness addiction and trauma. We follow Christs example of servant leadership and teamwork in our ministry of rescue and restoration. We are a community that values and celebrates one another and strives toward excellence together as a certified Best Christian Workplace. At this moment God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it
Budget: $36 Million ($16.5 Million raised philanthropically)
Employees: 170
Mission Statement: We provide Christ-centered life-transforming solutions to persons facing hunger homelessness addiction and trauma.
Vision Statement: Love hope and transformation to every neighbor in the Valley.
Values:
- We follow Jesus
- We love & respect one another
- We go the extra mile
- We steward everything wisely
Programs & Services: Phoenix Rescue Mission offers Christ-centered programs and services to help men women and children escape hunger homelessness and addiction.
- Changing Lives Center for Women & Children
- Transforming Lives Center for Men
- Hope for Hunger Food Bank
- Street Outreach and Navigation
- Glendale and Scottsdale Will Work Program
- Mobile Pantries and Community Markets
- Spiritual Recovery
- Criminal Justice Diversion
- Housing Voucher Program
Position Description:
The Director of Donor Engagement leads Phoenix Rescue Missions donor engagement and direct response fundraising efforts. This position is responsible for managing a team that oversees annual giving strategies including direct mail digital fundraising monthly giving donor acquisition and retention donor services and CRM administration. The Director will lead key vendor relationships with external direct response and digital agencies ensuring strategic execution aligned with PRMs mission and fundraising goals.
The Director is expected to foster a collaborative high-performing team culture centered on exceptional donor experience data-informed strategy and faithful stewardship.
The Director will collaborate across development marketing and operations and will be instrumental in optimizing donor communications segmentation strategies and data processes.
Reports to:Chief Development Officer Greg Forney
Essential Functions:
Management and Leadership
- Lead and manage the Donor Engagement team including hiring performance management coaching and professional development.
- Serve as a visionary leader to develop and implement innovative big-picture strategies to achieve organizational goals.
- Collaborate across Development teams to provide timely communication on revenue gifts impact calendar and campaign results.
Fundraising
- Execute strategic and timely planning and implementation of annual giving efforts including digital and print direct response campaigns.
- Manage vendor relationships with direct response and digital fundraising agencies ensuring quality timely delivery accountability and alignment with PRM goals.
- Collaborate with the CDO and agencies to develop strategies to grow PRMs monthly giving pre-mid and donor upgrade programs.
- Partner with the CDO agencies and development teams to develop and implement strategies for new donor acquisition new and existing donor cultivation and lapsed donor reactivation so that every donor has a plan.
- Develop and track goals to improve retention donor value and revenue for monthly and pre-mid/major donors.
Donation Processing and Data Analytics
- Ensure timely and accurate donor gift processing acknowledgments and customer service to become a center of excellence that transforms the donor experience and increases donor retention and revenue.
- Oversee the CRM Manager to implement CRM operations including timely revenue reports and KPIs for all development teams integrity of data automation segmentation and platform optimization.
- Implement donor-friendly experiences and receipting practices for GIK church and corporate donors.
- Analyze campaign performance donor trends and CRM metrics to continuously improve fundraising outcomes.
Ministerial
- Engage in discipleship and evangelical activities with donors as appropriate.
- Share what Jesus is doing at Phoenix Rescue Mission with donors.
- Maintain a Christ-centered team culture and lead opportunities for worship and spirituality on the team.
Other
- Demonstrate understanding and comply with all relevant legal regulatory and compliance requirements company policies and procedures and the Code of Ethical Conduct.
- Follow the Missions Statement of Faith and adhere to the Missions employee policy manual and guidelines set forth by the CEO.
- Perform other duties within scope as assigned contributing to the teams overall success in achieving excellence.
Departmental Values:
We Follow Jesus:
- We commit our goals to the Lord and trust and thank Him for the results.
- We build authentic relationships with donors by learning their passions matching them with the needs of the Mission and celebrating the impact of their generosity.
- We pray for encourage and support one another as co-laborers in Christ.
We Steward Everything Wisely:
- We utilize analytics to treat every donor with intentionality and provide an excellent donor experience.
- We invest more time and resources in acquisition and cultivation activities that produce higher lifetime values.
- We grow donor relationships revenue and retention furthering the Mission and our team.
We Love and Respect One Another:
- We listen first to our donors and to each other.
- We collaborate and partner with our donors and each other.
- We appreciate our donors and frequently communicate the impact of their generosity.
We Go the Extra Mile:
- We make extra calls. We write personal notes that make a difference. We develop specialized proposals and touchpoints that match our donors passions.
- We serve our donors with excellence and create meaningful experiences.
- We transform donors into advocates by strategically moving them through the Partnership Relationship Continuum and into a closer relationship with the Mission.
Education and Experience:
- Bachelors degree in communications marketing nonprofit management business administration or related field and at least 7 years of experience in nonprofit fundraising or marketing or equivalent combination of education and experience.
- At least 5 years of supervisory experience resulting in strong demonstrated leadership administrative and supervisory skills.
- Experience managing direct response campaigns and outside fundraising vendors/agencies.
Knowledge Skills & Abilities:
- Proficiency with donor CRMs (preferably Virtuous) segmentation and donor journey strategies.
- Strong analytical skills with experience in fundraising reporting and metrics.
- Demonstrated leadership and team-building ability with a servant-leadership mindset.
- Strategic thinker with a deep understanding of donor engagement and direct response fundraising best practices.
- Strong project management and organizational skills with the ability to juggle multiple priorities.
- Excellent written and verbal communication skills with attention to detail and donor-centric messaging.
- High level of integrity discretion and accountability especially in working with donor data and financial information.
- Skilled in building relationships across departments and external partners.
- Comfortable in a fast-paced environment with a willingness to adapt and lead through change.
Additional Requirements:
- A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions ministering to those who support the Mission.
- Position may require weekend or evening responsibilities.
- Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on Mission business.
The job duties listed above are not all inclusive. This job description can be updated and/or changed at any time as the needs of the organization and/or requirements of the job change.
This job description does not constitute an employment contract. The Phoenix Rescue Mission (PRM) is an At-Will Employer meaning that either PRM or the employee can end the employment relationship at any time and for any or no reason. It does not alter the parties At-Will relationship.
Phoenix Rescue Mission is a 501(c) (3) nonprofit evangelical Christian Ministry; as such employees must share the Missions Statement of Faith and Lifestyle and adhere to the Missions employee policy manual and guidelines set forth by the CEO.
Why consider the opportunity
- Strengthen donor relationships and help them fulfill their passions by giving to PRM.
- Under the direction of its new CDO this is an opportunity to get in on the ground floor of PRMs organizational rebuilding and lead a dynamic department.
- Join a caring and supportive team transforming countless lives in the community
- PRM is a financially stable and highly respected organization.
- PRM partners with a consulting firm for continued professional development and coaching.
- Phoenix Rescue Mission is a community that values and celebrates one another and strives toward excellence together as a certified Best Christian Workplace.
Required Experience:
Director
Employment Type
Full-Time
