Customer Experience Representative
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Job Location:
Spruce Grove - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Location
Value Buds Grove LandingAbout Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at every-day low prices
About the Role
Based out of ourValue Buds Grove Landing location in Spruce Grove ABwe looking for experiencedCustomer Experience Representativeswho can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.
Role and responsibilities include but are not limited to:
Customer Offering
Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products strains and consumption methods
Day to Day Operations
Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying up-to-date with industry legislation trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and re-stock product regularly
Regulatory Adherence
Comply with all OH&S (Occupational Health and Safety) policies and procedures
Support and promote Nova Cannabiss and AGLCs (Alberta Gaming and Liquor Commission) social responsibility programs
Comply with Nova Cannabiss policies standard operating procedures and practices
Experience and Qualifications
Minimum 2-years of customer service experience
Minimum 2-years of retail and/or hospitality experience
Cannabis liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid SellSafe certification
Valid Qualified Cannabis Worker certification
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Alberta
Personal Characteristics and Requirements
Excellent customer service skills; you have a positive attitude are charismatic and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Open-minded and constantly identifying ways to improve
Passionate about creating a positive memorable and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanor
Team player who is passionate about supporting the overall success of the business
Uphold ethics confidentiality and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 18 years of age or older
Must have reliable transportation to commute to/from work
We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment Nova encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
