Client Success Analyst (ISS-Corporate Governance & Sustainability Team)
Client Success Analyst (ISS-Corporate Governance & Sustainability Team)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets be #BrilliantTogether
Overview
ISS STOXX is growing! We are seeking a Client Success Analyst- a highly motivated individual with a desire to develop a career in business and client development while gaining incredible exposure to rapidly growing areas such as Sustainability Cyber Risk and Corporate Governance.
The Client Success Analyst is a critical component of the sales and account management process and is responsible for building awareness stimulating client engagement and generating buying demand for ICS online and advisory-based solutions.
If you enjoy interacting with people and are excited by the prospect of helping senior executives address critical challenges we have an opportunity for you to help jump-start your career with the premier executive compensation and corporate governance firm in the world ISS-Corporate (ICS).
Responsibilities
During the first four months the Client Success Analyst will do a deep dive into ICS this role your focus is to support internal operations including client entitlements data integrity as well as act as a trusted team member to the Client Facing Team.
Over time the Client Success Analyst will work directly with the Client Success (CS) Manager helping them maintain strong client relationships through proactive engagement and strategic communication. You will be responsible for assisting the CS Manager in pulling essential data reports building client outreach lists supporting data integrity initiatives organizing client campaigns representing the firms value proposition identifying growth opportunities and ensuring client success through regular check-ins facilitated engagements and platform training. You will also play a key role in nurturing inbound leads and collaborating with the sales team to support new business acquisition and retention.
Why would I be interested
Join a growing business in an expanding market - strong performers will have rapid opportunities for advancement and the skills youll develop here will be externally marketable
Work directly with executives ranging from startups to Fortune 100 public companies to help them drive value by enhancing their financial measurement process
Formal onboarding and training process that helps you build a foundation for success
Competitive compensation package
Qualifications
Training & Experience:
Bachelors degree in Business Administration or any related course
Has 3-5 years of Client Success and/or Operations Support experience(previous relevant business/ industry experience is a plus)
Ability to understand and successfully promote technical offerings and solutions
Must be service-oriented and possess excellent attention to detail as well as strong computer skills
Superior communication collaboration problem-solving prioritization and influencing skills
Able to work independently or as part of a team
Work Location & Schedule:
Amenable to work in a dayshift schedule (9 am- 6 pm Manila Time) at Makati City
Amenable to work in a hybrid work arrangement (Mondays to Fridays; at least 3 days onsite work per week)
#LI-NS1
#ASSOCIATE
#ICS
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
ISS Corporate Solutions Inc. (ISS-Corporate) is a leading provider of cutting-edge SaaS and high-touch advisory services to companies globally. Companies turn to ISS-Corporate for expertise in designing and managing governance compensation sustainability and cyber risk programs that align with company goals reduce risk and manage the needs of a diverse shareholder base by delivering data tools and advisory services. ISS-Corporates global client base extends across North America Europe and Asia as well as other established and emerging markets worldwide.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Required Experience:
IC
Employment Type
Full-Time
