Sales & Ticketing Assistant
Sales & Ticketing Assistant
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1 Vacancy
Job Description
Applying for this post
To apply for this post please complete the your details submit your CV and covering letter and completethe online equal opportunities monitoring questions in this online applicationportal. The information from your monitoring form will not be shared with anyone involved in the decision making process.
The deadline for receipt of applications is Wednesday 10th September 2025 at noon.
Interviews will be held on Wednesday 17th Septemberat the Rep.
We willreview applicants on a rolling basis and therefore advise candidates to submittheir applications as soon as possible if they wish to be considered for the reserve the right to close the vacancy early if we receive a sufficient numberof suitable applicants.
We want you to be able to showcase all your skills and experience in relation tothis role throughout the recruitment process. We welcome applications inalternative formats such as video and audio recordings. We are committed to
providing a an equitable interview experience for all candidates. If you requireany reasonable adjustments to support your participation at the interviewstage including the provision of providing a British Sign Language Interpreter(BSL) - please let us know.
Please contact our People Team at emailprotected if you have any questions about the application process or you experience difficulties when submitting your application.
Role Summary
This role is crucial to the smooth running of the customer experience and will be accountable for providing a first class visitor experience every time. You will be responsible for responding to customer queries developing membership sales booking and upselling tickets for Rep productions and providing information about the Rep and the local area. You will be an ambassador for The Rep and represent the company mission vision and values in every customer interaction.
Our ideal candidate will have excellent communication and customer service skills experience working in ticketing and be able to use a range of computer application confidently and accurately. You will need a positive helpful attitude be able to assess situations to make appropriate decisions and be able to work evenings and weekends. Certifications in first aid and BSL are desirable.
Terms and Conditions
Period of Work: This is an ongoing fully flexible zero hours agreement. You will provide availability and be engaged by the business based on that availability as and when required. Hours of work for the department are scheduled on a monthly basis.
Pay: 12.60 per hour
Hours:Variable depending on the operational needs of the business. Hours may be scheduled on daytimes evenings and weekends. Overtime will be paid in line with BECTU/UK theatre agreement provisions which you can find more about here: The holiday year begins on 1st September each year. Your paid holiday entitlement is 5.6 working weeks per annum pro-rata. Your holiday pay will be calculated at 12.07% of your earnings. Holiday pay is paid in the month in which the hours are worked.
Notice Period:1 week
Location of Work:Your main place of work will be The Rep in Birmingham but you may be required to work permanently or temporarily at other locations locally.
Other Benefits:Contributory staff pension 5% employee and 3% employer
Non-contractual Benefits
- Free-to-use employee assistance service
- Staff ticket discount (when available)
- Staff discount in The Rep food and drink outlets (when available)
- 25% Season Ticket discount on parking at Q-Parks
- 5 day rates at Utilita Arena North and South Car Parks
- We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyones experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Reps own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
Guidance
The Rep is a Disability Confident Employer and we participate in the Offer an Interview scheme. This means we will offer an interview to anyone who is D/deaf or has a disability for the post who meets the minimum criteria. By minimum criteria we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence (or could with reasonable support) as well as meeting any of the qualifications skills or experience defined as essential in the person specification. If you would like to apply under this scheme please select this option on our application portal.
Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.
In line with GDPR your application will be retained securely for 12 months before being destroyed if you are unsuccessful. A copy of our Privacy Policy is available on our website. If you are successful in your application your information will be transferred to your HR file and will be kept in accordance with our Internal Privacy Policy.
The Rep is committed to safeguarding and promoting the welfare of childrenyoung people and adults at risk. We foster a culture where all staff andvolunteers are expected to report concerns regarding vulnerable individuals or the conduct of colleagues and others they encounter. As part of our saferrecruitment practices the suitability of all prospective employees and volunteersis thoroughly assessed.
Employment Type
Hourly
