CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Lead a field based team with a focus on delivering excellent customer service across the region improving asset recovery performance reducing collection costs
- Implement and manage advanced systems and digital tools that enable the team to prioritize and conduct efficient data-driven field visits.
- Maintain a succession plan for key roles ensuring the development of high-potential team members and effective management of poor performance
- Develop the capability of the team accelerating the adoption of digital capabilities and best practices ensuring that they can carry out effective service visits at a wide range of locations within the regional portfolio.
- Oversee the management of the territory plan establishing visit frequency and location categorization based on priorities in collaboration with the Asset Protection and Supply Chain teams.
- Serve as the escalation point for resolving major issues at Non-CHEP Distributor (NCD) locations or retailer groups ensuring swift and effective resolution to protect assets and customer relationships.
- Proactively manage Key Performance Indicators (KPIs) across the defined regional portfolio providing regular analysis and clear action plans to improve performance and align with business objectives.
- Drive continuous improvement initiatives within the team identifying opportunities to enhance efficiency minimize asset leakage and maximize collection rates through best-in-class practices and innovation.
- Provide leadership and direction to the team establishing priorities and developing and implementing coaching and mentoring programs that foster skill development engagement and high performance.
- Gestin comercial directa con las cuentas TOP a su cargo
- Negociacin con directores de logstica de las cadenas top
- Ejecucin de revisiones de negocio con las cuentas
- Desarrollar estrategias que aseguren el retorno de los activos (pallets) y minimizar las prdidas
- Negociacin con gerentes y supervisores de CEDIS y distritales
- Negociacin con gerentes operativos en tiendas
- Diseo de estrategias operativas
- Gestin de Proyectos y Medicin de indicadores de Sustentabilidad
- Gestin de personal externo de proveedores
- Negociacin y Liderazgo de equipos multifuncionales sin jerarqua directa
- Coordinacin de tareas con otras reas del negocio
- Seguimiento a auditorias y cobro de diferencias de inventario de las cuentas
- Actualizacin constante de la estrategia y planes de las cuentas
Experiencia:
- 5 aos de experiencia laboral en el sector Abarrotero/Mayorista/ Retail Relacin con clientes Optimizacin y mejora de procesos
Remote Type
Hybrid Remote
Skills to succeed in the role
Account Management Active Listening Adaptability Communication Cross-Functional Work Customer Satisfaction Data-Driven Decision Making Digital Literacy Emotional Intelligence Feedback Inclusive Leadership Innovation Inspiring Others Learn From Mistakes Mentorship Motivating Teams Negotiation Prioritization Questioning Relationship Building Stakeholder Engagement Stakeholder Management Strategic Thinking Talent Development Value Propositions
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Manager