Workforce Management, Governance Manager - 12 Month FTC

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or Remote in the UK 40400 - 51050 Benefits Hear from the team

Our Workforce Management Team:

The Workforce Management team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers.

Our Change & Governance team is dedicated to driving efficiencies. We achieve this by improving processes and providing clear structured procedures and we hold ourselves accountable for adhering to critical controls for risk mitigation within WFM.

Youll play a key role by

• Driving accuracy and consistency in all WFM-owned documentation and mappings through close collaboration with cross-functional teams.
• Partnering with stakeholders to design and deliver continuous improvement initiatives that enhance operational structure and efficiency.
• Actively document risks actions and plans and ensure that accountable owners deliver their commitments on time working with our central Risk team.
• Acting compliantly and ensure all risks have the required oversight when implementing solutions.
• Contributing to high-impact projects that directly improve service delivery/efficiency within Customer Operations.

Wed love to hear from you if you have...

• Stakeholder Management: Excellent communication negotiation and influencing skills capable of building strong relationships with stakeholders at all levels.
• Technical Proficiency: An appreciation for data with a desire to deepen your skills. Fluency in MacOS Slack Airtable and GSuite tools is required along with a strong aptitude for learning new systems.
• Communication & Feedback: Excellent written and verbal communication skills in English and the ability to provide clear constructive and actionable feedback.
• Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable.
• Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment.
• Values Driven: A demonstrated approach to work that aligns with Monzos core values.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

The Application & Interview process:

Our interview process involves 4 main stages:

1. Application Questions
2. Recruiter Call
3. Role Specific Interview
4. Behaviour & Values Interview

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process but if you do have any specific questions before this please contact . Please also use that email to let us know if theres anything we can do to make your application process easier for you because of disability neurodiversity or any other personal reason.

40400 - 51050 plus stock options & benefits

This role can be based in our London office Cardiff office or distributed working within the UK.

We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.

Learning budget of 1000 a year for books training courses and conferences

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

And much more see our full list of benefits here

Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.You can read them here.

#LI-REMOTE #LI-JI

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage