Platform Support Software Engineer (AWS, .Net)

About us

Tiimely is a platform technology company powering the next generation of financial services products and credit experiences. Our proprietary AI-driven platform is currently licensed by 2 of Australias larger banks ASX Top 100 listed companies fintechs as well as our own in-house retail business Tiimely Home.

Our core values are Time to be Human Time to Take Responsibility Time to be Transparent and Time to Build Good Bonds. As a certified B Corp were committed to doing good through business and building experiences that benefit all of our stakeholders.

Headquartered in Adelaide with a national team of 130 were on a mission to transform how Australians access credit through cutting-edge technology and a human-first approach.

The position

The Platform Support Engineer role is designed for a software engineer who thrives in a customer-focused problem-solving environment. Youll serve as the technical bridge between our platform engineering teams and our external partners helping our customers integrate operate and resolve any issues they may encounter.

While the role shares much of the skill set of a Software Engineer the difference is your focus:

• Dive deep into diagnosing troubleshooting and resolving partner-facing issues.
• Provide technical guidance to customers and internal teams.
• Contribute improvements to the platform based on partner feedback and recurring issues.
• Bring a DevOps / SRE mindset ensuring resilience observability and operational excellence across our platform services.

This is the perfect role for a software engineer who enjoys customer interaction clear communication and solving complex real-world problems-not just writing code in isolation.

Your other responsibilities will include:

• Act as a technical point of contact for Tiimelys platform partners helping them integrate troubleshoot and maximise platform value.
• Investigate and resolve partner issues across APIs integrations and platform services.
• Collaborate with product engineering and customer success teams to ensure timely resolution of incidents.
• Write clean efficient and maintainable code to implement fixes enhancements and automation for recurring support needs.
• Build tools scripts and monitoring solutions to improve observability self-service and reliability for platform customers.
• Contribute to the incident management process from triage to post-mortems and continuous improvement.
• Document technical solutions FAQs and runbooks for internal and customer use.
• Feed insights from customer interactions back into engineering teams to guide roadmap and product improvements.
• Participate in on-call rotation (if required) to support critical incidents and platform uptime.
• Stay current with evolving best practices in SRE DevOps and platform engineering.

Heres some of the things wed like you to bring

• Strong software engineering background especially in back-end or platform services.
• Solid programming skills Core C# and MSSQL; familiarity with other languages (TypeScript Python etc.) is a plus.
• Experience working with APIs microservices event-driven architectures and cloud platforms (AWS required).
• Familiarity with infrastructure as code CI/CD pipelines observability and monitoring tools (e.g. CloudWatch Grafana Prometheus Datadog).
• Understanding of site reliability engineering principlesresilience scaling fault tolerance automation.
• Demonstrated ability to diagnose and resolve complex issues in live systems.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Previous experience in a customer-facing engineering role (support engineering partner engineering or SRE) is highly desirable.
• Passion for building not only great software but also great customer experiences.

Whats in it for you

• We offer an attractive remuneration package generous employee share schemes
• We offer flexible working hours and work-from-home arrangements to balance your work and lifestyle
• We have a vibrant culture and workspace in Adelaide to help you do great work
• Youll be part of a company thats growing rapidly building platform products customers love

Whilst all our job opportunities have specific criteria if the above describes who you are but you dont tick all our boxes we still encourage you to apply. If you have any questions you can get in touch with Karam Singh at

Please let us know if you require any support or adjustments to be made to our hiring process so that you can participate fully in our recruitment experience.

Were proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.