Training & Security Analyst I

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides administrative and technical support to ensure the efficient operation of the healthcare training programs. Leads all training coordination activities to facilitate scheduling registration and user security provisioning for new hires. Consults with Managers ensuring proper selection of roles for staff.

Essential Functions:

-Works closely with managers and Enterprise Security to facilitate Epic security and assign appropriate job roles/functions for Epic.

-Manage class schedule trainer assignments and classroom procurement and build in HealthStream LMS.

-Work centralized mailbox and ServiceNow tickets in the ServiceNow queue responding in a timely manner and seeing through to completion any open tasks.

-Review and act upon various reports e.g. gap completion reports daily schedule and dashboard.

-Provide support as needed to trainers.

-Regularly collaborates with staff on the identity management and security teams to develop a detailed understanding of credentials required by a role and how it affects Epic access.

-Ensures smooth onboarding of clinicians by attending standing trainer huddles Production Board creating Provider Checklists and verifying tasks on Provider Checklists completed by the department before the provider starts.

-Coordinate internal operations such as ServiceNow schedules and pager assignments in PPD processing Host-a-Trainer requests and responding to inquiries in a timely manner for new hires.

-Assist in the day-to-day operations related to Epic in HealthStream the learning management system (LMS).

-Works with managers to register staff for Epic training classes.

Education

• Bachelors Degree Related Field of Study required

• Equivalent experience may be accepted in lieu of degree

Experience

• Experience in administrative positions preferably training-related 2-3 years required

Knowledge Skills and Abilities

• Strong interpersonal and communication skills both written and verbal.

• Ability to present to and interact with senior levels of leadership.

• Excellent organizational skills and attention to detail manage multiple tasks and projects meet deadlines follow through and manage schedules.

• Strong collaboration and team building skills.

• High degree of initiative along with the ability to act as a team player.

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$52000.00 - $74401.60/Annual

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework