Windows Desktop Engineer
Windows Desktop Engineer
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Job Description
Windows Desktop Engineer
HIGHLIGHTS
Location: Montr al Montr al Quebec Canada (Hybrid)
Position Type: Direct Hire
Hourly / Salary: BOE
Overview:
The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.
Responsibilities:
Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
Manage and complete assigned projects
Provide status reports on managed system
Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
Must be willing to handle varying shifts primarily night shift.
Provide support of Citrix remote access environment including off-hours maintenance
Manage Active Directory settings as they apply to the systems managed by the department
Support distribution of software using Altiris
Support patching of workstations desktops and virtual workstations.
Support file and print services for end users
Support building cameras and management systems in several US sites
Support Appsense environment for workstations and Citrix
Support Antivirus and DLP systems
Minimum Qualifications:
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Preferred Qualifications/ Skills:
Strong Analytical and problem solving skills
Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
Strong written and verbal communication skills.
Capability to coordinate and execute projects assigned
Experience with batch scripting VB and PowerShell as it relates to software implementation and workstation management
Experience supporting Citrix XenApp 6.5 7.15 or higher
- 3 to 4 years experience supporting in Windows 10 and it s components:
Registry
Bit locker
Dot Net
MSI Installations
Experience with Microsoft Office 2013 and 2016
Support File and print services on Windows 2012 & 2016 Servers
Capability to coordinate and execute projects assigned
Ability to update and support Symantec Endpoint Protection Lumens ion and Appsense
Capital Markets Domain knowledge is preferred.
Knowledge of Information Technology Infrastructure Library (ITIL) integration across Incident Problem & Change (IPC) Management.
Basic understanding of IT infrastructure and troubleshooting.
Technical and system expertise in relevant IT workstreams.
Strong analytical and problem-solving skills.
Advanced troubleshooting including the ability to delve in more complex issues which require a deeper understanding of systems and applications.
Specialized knowledge in specific areas allowing them to tackle intricate problems.
Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
Strong problem-resolving abilities communication skills (written and verbal) time administration and management and the team partnership and collaboration.
Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
Strong communication skills (written and verbal).
Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
Experience:
Four to five years (4-5) of relevant experience.
Skills and Certifications:
Citrix
Vmware
Bit locker
We are GTN The Go To Network
Employment Type
Full-time
