Product Support Specialist I
Product Support Specialist I
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Job Description
Were looking for a motivated candidate to join our Product Support team at Teleosoft Inc. a leading software company in the civil government sector.
We need a hungry and energetic person to help us continue to serve and delight our expanding client base. If you love helping people have strong communication skills enjoy problem-solving and work well in a fast-paced environment you could be a great fit for our team!
In this role you will:
- Provide world-class email and phone support to our multi-state expanding client base
- Analyze technical and software related problems providing timely feedback and solutions
- Master basic database (Microsoft SQL) queries and processes
- Create basic SQL reports for clients upon request
- Master CountySuite applications and workflows across all states and offices
- Master configuration of CountySuite applications
- Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
- Assist with the creation of help documents and knowledge base articles to serve our clients
- Display a willingness to be flexible as our company continues to grow and change
- Foster positive team interactions
- Take initiative to promote our values and culture and nurture company growth
Qualifications :
In this role you will need:
- Humility
- A love and ability for working with and helping all kinds of people
- An ability to build and maintain strong client relationships
- Empathy and patience
- Excellent written and verbal communication skills
- A desire to invest yourself into a growing company
- A solutions mindset and strong problem-solving skills
- Strong sense of team and a track record of positive team contributions
- An eagerness to take on additional responsibility and display initiative
- Self-motivation and drive to work through large lists of items quickly
- Detail-oriented and quality time-management skills
- A love of learning and an ability to learn fast
- An ability to think clearly and logically
- Flexible schedule (shifts are 9 hours but Support hours are 8AM to 8PM (EST) Monday - Friday)
- A love of technology and an ability to utilize technical skills daily
- Experience using Microsoft Office applications (especially Excel) and web applications
If we just described you and if youre eager for a challenge wed love to meet you. We look forward to hearing from you soon!
Additional Information :
Come Join Us!
If you have the skill and desire to work in a place where leaders listen and genuinely care a place that pushes you to grow personally and professionally and a place where you can put down roots and build a future then Teleosoft just might be the home for you!
We also offer competitive benefits including a medical/dental/vision plan and a 401(k). And a ping-pong table
Security Prerequisites
- Authorization to work in the U.S.
- Fingerprint and Criminal Background Check
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
