Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
20-08-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Desktop Support Engineer
Location: Cleveland Ohio (Day1 Onsite)
Duration- 3 Months
Mandatory Skills:
Advanced troubleshooting skills for Windows-based end-user computing.
Experience with ticketing systems (e.g. ServiceNow).
Proficiency in Cloud Infrastructure.
Knowledge of Active Directory (AD) SCCM configuration and customization DNS VOIP and VPN.
Effective Communication and customer service skills.
Ability to work collaboratively in a team environment.
Analytical Thinking and problem-solving abilities.
Proactive system monitoring and issue detection skills.
Qualifications:
Bachelors degree in computer science Information Technology or a related field is preferred.
2-5 years of experience in desktop support and network engineering in an enterprise environment.
Strong understanding of cybersecurity best practices.
Ability to handle multiple tasks simultaneously and work independently.
Preferred Skills:
Certifications such as A Network MCP or Cisco Certified Network Associate (CCNA).
Experience in developing and implementing Knowledge Based Engineering(KBE).
Understanding of Infrastructure Design and hardware/software systems.
Familiarity with remote troubleshooting techniques.
Experience with process standardization initiatives.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
MSRcosmos is an IT Services subsidiary of the MSRcosmos Group, A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are sy ... View more
