Collections Specialist II (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are currently seeking a Collections Specialist II to join our team. In this role you will initiate calls and/or correspondence with customers to inquire on outstanding A/R balances. The position also requires monitoring and maintaining assigned accounts via customer outreach account adjustments small balance write-offs and customer reconciliations. Applicants should possess sharp analytical and problem-solving skills. Experience with SAP is a plus.
A day on the job looks like this:
- Establishing and maintaining effective cooperative relationships with internal and external customers and key stakeholders
- Tracking and resolving outstanding payment issues promptly
- Managing the internal email desk (Myrtle Palmer)
- Reconciling customer disputes related to outstanding balances
- Initiating customer contact regarding overdue A/R balances
- Monitoring and maintaining assigned accounts through calls adjustments write-offs and reconciliations
- Serving as an escalation point for other team members to help resolve customer issues
Qualifications :
Got the skills and experience Heres what were looking for:
- 4 years of experience in a collections department preferably in a customer servicefocused role
- Bachelors degree (preferred)
- Excellent written verbal and interpersonal communication skills
- Strong customer-service skills; must be adept at navigating unique and complex customer resolutions
- Ability to define problems gather and analyze data and draw valid conclusions
- Sharp analytical and problem-solving abilities
- SAP experience a plus
- Fast learner with a strong desire to help others
- Exceptional administrative and organizational skills
- Sound judgment and resourcefulness in problem solving
- Collaborative team-oriented mindset
- Ability to solve rare or complex issues using established procedures and sound judgment
Additional Information :
And heres our end of the bargain!
At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.
For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19 - $26 depending on relevant experience & skillset.
This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.
- Bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverageEPO PPO and HSA
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefitschoose what you like ignore the rest
- On-site preschool for our employees children
- On-site employee gym for all levels/fitness needs
- Generous employee discount
- Casual dressand we really mean it
At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.
We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you.
To learn more about Lakeshore visit Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.
To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.
Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.
Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus i ... View more
