Remote Fraud Detection
Remote Fraud Detection
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0-1years
15 - 15
1 Vacancy
Job Description
This is a remote position.
What to Expect:
On a daily basis for the Fraud Detection Program Agents will perform services
related to customer policies and procedures.
1. Respond to customer inquiries in the areas of fraud prevention detection and
resolution. This may include emergency card replacement emergency cash
replacement blocking lost or stolen cards telephone-based activation and the
opportunity to offer value-added services to cardholders.
2. Provide cross-referral services with fraud management outbound notifications
detailing card stoppages and evaluating transactions and spending history to
assess the likelihood of fraud.
Responsibilities include the following:
Outbound Calls: You will make outbound calls to health plan members to schedule
In-Home Health Evaluations.
Scheduling: You will arrange and coordinate the scheduling of the evaluations.
Member Communication: You will answer member questions and provide support
System Requirements
Equipment Must Meet Platform Standards:
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.
16 GB RAM or greater.
Dual monitors are required.
Webcam required.
A hardwired Ethernet connection is required.
CPU Speed: Inter Core i5 processor (6th generation or above) with 4 cores 2.4
GHz or higher.
An Apple or Android cell phone is required for secondary code verification.
YubiKey provided by the Client.
Thinscale Program:
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)
Pay is $15 per hour.
Employment Type
Full Time
