Senior Technical Support Engineer
Senior Technical Support Engineer
Posted on :
29-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 75000 - 90000
Vacancy
1 Vacancy
Posted on :
29-08-2025
Job Description
About 3E:
We are a mission-driven company with the purpose to enable a safer more sustainable world!
3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.
Are you ready to shape the future Come join us!
At 3E we are committed to creating a safer more sustainable worldand technology is key to delivering that mission. As a Senior Technical Support Engineer youll combine hands-on technical expertise with a proactive ownership-driven mindset. This is not a reactive help desk roleyoull be the go-to owner of the Bethesda offices technical environment responsible for solving problems improving systems and elevating the support experience across the business.
Youll work as part of our global IT support team while independently managing the local offices systems hardware and end-user support. Were looking for someone who thrives on accountability brings depth in tools like Microsoft Intune and JAMF and actively explores how AI and automation can improve support operations.
This role is hybrid with a minimum of three days per week required onsite in our Bethesda MD office.
This role is ideal for someone who doesnt wait for directionthey see an issue fix it and leave it better than they found it.
What Youll Do
- Executive Support: Provide high-touch responsive technical assistance to 3Es Executive Leadership Team handling high-priority issues with urgency and discretion.
- Technical Troubleshooting: Resolve complex IT issues across hardware software networks and user access especially within Microsoft 365 Intune and JAMF environments.
- Autonomous Ownership: Independently manage the full lifecycle of tickets and ensure operational continuity in the Bethesda office without needing micromanagement.
- Onboarding & Device Management: Lead onboarding processes for U.S. hires and ensure seamless device setup and deployment using tools like Intune and JAMF.
- AI & Automation: Identify and implement automation opportunities to streamline support and reduce repetitive tasks.
- Security & Compliance: Perform workstation vulnerability assessments and drive remediation in collaboration with security and IT stakeholders.
- Documentation & Process Improvement: Create clear reusable documentation and proactively optimize workflows and knowledge bases.
- Cross-Functional Collaboration: Partner with global IT teams and internal stakeholders to align support operations with broader technology strategies.
- Mentorship & Knowledge Sharing: Support junior team members and contribute to a culture of continuous learning.
What Makes You a Great Fit
- Minimum 5 years in a senior technical support or systems engineering role.
- Proven hands-on experience with Microsoft Intune and Microsoft 365 (advanced troubleshooting & configuration)
- Strong troubleshooting and problem-solving skills across IT systems and devices.
- Excellent written and verbal communication skills.
- Ability to work independently manage competing priorities and take ownership of outcomes.
- Familiarity with AI or automation tools to enhance service desk operations is a plus.
What Success Looks Like
- You own the environment and follow issues through to resolutionwithout needing constant direction.
- You contribute new ideas and create improvements that outlast your tickets.
- You are technically fluent in the tools we use and comfortable supporting both Mac and PC users.
- You leave a positive net impact freeing others up for strategic worknot adding to their workload.
- You take initiative leverage automation and help 3Es IT evolve for the future.
Pay Transparency:
The anticipated salary range for this position is $75000-$90000 per final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health dental and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to
Visit us at us at and Candidate Privacy Notice
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
Required Experience:
Senior IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
