Location: Maynila Philippines
In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible.
Thales has been present in the Philippines since 2002 and continues to support the countrys big ambitions in the aerospace defence and digital security sectors. As a committed partner to the country Thales works closely with key Filipino partners in the areas of digital identity and security air traffic management and defence where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines across two facilities in Manila and Laguna.
We are seeking a skilled and motivated Cloud Security Engineer to join our this role you will be responsible for managing security incidents monitoring system health and performing advanced troubleshooting and configuration within Impervas Cloud Application Security platform. This position offers the opportunity to engage in a diverse range of cloud security and application domains including customer integration incident response and advanced analytics. You will also collaborate closely with internal technical and business teams to provide strategic insights and drive continuous product improvement.
Key Responsibilities:
- Maintain deep expertise in the Imperva Cloud Application Security platform
- Deliver proactive support to customers including system monitoring configuration and integration guidance
- Serve as a trusted technical advisor by providing high-quality troubleshooting investigations and consultations
- Collaborate with support research development and product teams to translate insights into actionable product improvements
- Take full ownership of technical issues and coordinate resolution efforts across cross-functional teams
Qualifications:
- Minimum 5 years experience in a Technical Support (Tier 2) role.
- Background in technical support networking or IT security
- Strong understanding of WAN web applications and protocols (HTTP/S SSL DNS TCP/IP)
- Excellent analytical and problem-solving skills with a passion for learning
- Strong communication and interpersonal skills; capable of leading customer interactions and calls
- Familiarity with web technologies (HTML JavaScript JSON REST APIs)
- Understanding of web application security concepts including the OWASP Top 10
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!