Team Leader
Team Leader
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Job Description
Your responsibilities:
- Through strong leadership manage a team of Customer Service Associates to provide a first-class customer contact and customer journey.
- Resolving queries Right First Time in a prompt friendly and professional manner.
- Coaching developing and motivating the team to maximise performance and meet targets
- Build and promote a positive work culture which promotes the delivery of excellence
- Providing a value-add service that enhances the customer experience and builds our brand and service reputation
- Channeling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
- Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
- Identifying highlighting and escalating any service-related issues incidents or trends
- Delivering and maintaining both individual and team targets
- Flexibility in hours of work/shift patterns
Qualifications :
What distinguishes you
- Significant management experience working in a fast paced high-performance culture ideally within a customer contact centre
- Strong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
- Strong understanding of people issues and the skills and experience to manage others
- A passion for delivering first class customer service
- Excellent verbal and written communication skills
- Excellent planning and organisational skills with a quality focus and attention to detail
- The ability to make decisions and influence change through others
- Commercial acumen
- Resilient with a strong work ethic and the tenacity drive and determination to achieve and succeed targets
- Good social and interpersonal skills
- Good listening and problem-solving skills
- A professional and positive approach
- Proactive confident and self-motivated
- A team player
- IT Savvy with good MS Office and keyboard skills
- Flexibility to work shift pattern 7-day operation between 0830 - 2030
Additional Information :
Your future job location offers you: flexible work time options hybrid home/office based working options benefits and services employee discounts room for creativity and centrally city based location.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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