Service Manager - Medical Information Exchange
Service Manager - Medical Information Exchange
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Job Description
What You Will Be Doing
The Service Manager will be responsible for leading a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.
Key Responsibilities include but are not limited to:
- providing for a positive and engaging experience for your team through collaboration learning and development opportunities career progression reward and recognition.
- monitor reporting and manage day to day operational performance ensuring compliance with systems and processes designed to meet and exceed customer expectations.
- meet with key customers manage feedback escalations and misses.
- manage relationships with key external stakeholders such as Financial Advisors
- a strong commitment to continuous innovation in how we deliver our goals and partner with our customers.
- build sustainable relationships with key internal and external stakeholders including customer advisor and medical provider groups.
A full position description is available upon request from HR on
Qualifications :
What You Should Have
- Experience in leading people within a similar role or industry with an understanding of health & medical information exchange desirable
- Exceptional people and customer relationships skills
- Proven skills in systems & process improvement negotiation and influencing
- Strong written and verbal communication skills
- Strong commercial acumen
- Sound IT skills capacity to learn and master new systems with advanced excel skills an advantage
Additional Information :
Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to for further details.
Join a group which offers:
- Employee discounts for health insurance gyms pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Hybrid working arrangements
Our teams are making a difference to the community that we serve - be it through volunteering helping to raise funds or working with our network of health providers we connect our community partners to the support they need.
** We will not be able to support international applicants for this role
#UHG
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
