Technical Analyst - Okta

UKSBS is a public sector shared service centre providing high quality HR Payroll Finance Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.

Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success thats why we invest and grow our return for your talent and contributions we offer flexible and family friendly working arrangements a generous benefits package an inclusive working environment that values your contribution and opportunities to develop your skills and career with us.

Youll be joining a collaborative and forward-thinking team made up of a Service Delivery Manager Product Owner Senior Technical Analysts and Technical Analysts. Were a 12-strong group that also includes our ServiceNow and Office Productivity teamsbringing together a mix of experienced professionals new talent apprentices and recently promoted colleagues.

We work in an Agile environment delivering new functionality driving continuous improvement and providing 3rd-line BAU support for critical services.

You will be the Subject Matter Expert in Okta administration and configuration or similar IDAM SaaS platform. Ideally they will understand and apply core Identity and Access Management concepts and processes such as employee lifecycle (User Provisioning / Joiner Leaver Mover processes / RBACs). Knowledge of integrations through Okta apps and APIs with other systems such as ERP AD / AAD would be an advantage.

You must be proactive at developing the capabilities of the Okta platform and drive the adoption of the services whilst also providing technical support to customers. They should also be prepared to actively contribute to the ongoing development of the IDAM team.

Responsibilities will include:

• Experience administering configuring and developing Okta or similar IDAM SaaS platform

• Deploying applications for SSO i.e. SAML OIDC etc.

  • O365 Federation

  • Custom SSO applications

• Managing Security policies i.e. Identity providers Authentication policies

  • Okta user management i.e. Password resets/unlocking Okta User Profile configuration Groups and group rules

  • Okta Workflow configuration and management

  • Experience reviewing Okta system logs to support troubleshooting and user issues

  • Directory integrations i.e. AD AAD other IDAM solutions.

  • Working with Okta APIs

• Contribute and participate in project work and platform changes

• Retain a proactive awareness and knowledge across the Okta platform and wider IDAM landscape

• Drive continuous improvement of the service including suggesting future improvements/products in the suite that could be of use

• Monitor daily updates on Okta assess the impact on the service and provide communications to key stakeholders (Service Desk customers)

• Maintain up to date skills and knowledge to be shared within the team

• Multi-task and prioritise work effectively and escalate issues when appropriate

• Build strong relationships with all other IT service delivery teams and professional peers in other organisations

• Communicate the benefits and performance of the service to stakeholders

• Work with the Product Owner / Manager to convert requirements into tasks and deliverables

• Ensure the service complies with security requirements in conjunction with the data protection and security teams.

• Ensure regular knowledge sharing and good communication within IT teams regarding the service

• Contribute to client forums/meetings

• Contribute to the development and implementation of the Service Roadmap

• Provide documentation including operating procedures policies and processes for Okta / IDAM

To do this role well you will need:

• Demonstrable experience in supporting Okta infrastructure or similar IDAM SaaS platform

• Proven experience around general IDAM principles and processes

• Previous experience of supporting a large user base of clients which may have differing needs or goals

• Knowledge and experience of making recommendations and implementing improvements

• Ability to multi-task and to prioritise effectively with an aptitude for knowing when issues need escalating

• Stakeholder management experience at all levels within an organisation.

• Educated to at least GCE A level SCE Higher grade (or equivalent qualifications) or proven comparable work experience

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.

Submitting an application

If you wish to apply for this vacancy you must submit your application by midnight on Wednesday 10^th September 2025.

You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

We reserve the right to close the vacancy early if we receive a high volume of quality applications.

Things you need to know

To be considered you will need to successfully obtain BPSS before commencing the role obtaining clearance usually takes 5-10 working days.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore applicants must have eligibility to live and work in the UK at application stage.

Working pattern

This role is available on a Full Time basis working Monday to Friday 37 hours per week. Core hours are between 8:30 17:30.

In return for your skills and experience we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role further details will be discussed if an offer is made.

Benefits

• A generous annual leave allowance
• Flexible working and family friendly policies
• Excellent defined benefit pension scheme
• Cycle to work scheme
• Season ticket loans
• Employment Assistance Programme
• Childcare scheme and on-site nursery (at our Swindon office)

Find out more about the benefits of working at UKSBS.

Inclusion accessibility and adjustments

As an inclusive and Disability Confident employer we welcome applications from a diverse range of communities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition we have a duty to make reasonable changes to our processes.

Find out more about out equality diversity and inclusion commitment and vision.

For additional information to discuss reasonable adjustments or if youd like a confidential discussion please contact our recruitment specialists.